Receptionist

Law Office of Lena A Clark•Frederick, MD

About The Position

We are a busy Trusts and Estates law firm seeking a Receptionist to warmly welcome clients and visitors, creating a positive and professional first impression. This role involves engaging with potential new clients, ensuring they feel comfortable and supported, and guiding them through the first steps of addressing important legal matters. You will be welcoming potential new clients who are seeking help with estate planning or probate matters and providing excellent customer service. This role is ideal for someone who enjoys talking with people, building trust quickly, and helping them take action. Legal experience is helpful but not required. Candidates from financial services, real estate, insurance, healthcare, or client advisory roles often excel in this position.

Requirements

3+ years of receptionist or relevant experience
Strong communication skills, computer skills, and the ability to multitask are required
Confidence guiding conversations and helping people make decisions
Professional attitude and appearance, impeccable follow-through, and a high level of commitment to the role and company
Comfortable discussing professional services and consultation fees

Nice To Haves

Experience in sales, client services, financial services, healthcare coordination, or legal intake is a plus

Responsibilities

Welcome visitors into the office while providing exceptional customer service
Proficiently handle large call volumes
Listen to client concerns, clearly explain how the firm can help, and provide a supportive first point of contact
Guide prospective clients toward scheduling consultations with attorneys
Address common questions or concerns about the process
Track inquiries and follow up with potential clients
Maintain organized records in the firm's client management system

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