Receptionist

CenterWell•Paradise Valley, AZ

3d•$38,000 - $45,800•Onsite

About The Position

The Receptionist is an onsite member of the Front Office Healthcare Support team and reports to the Center Administrator. Serving as the Patient Access Coordinator, the role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The position maintains data quality and revenue integrity, coordinates patient flow through the center, performs core front-office responsibilities within defined workflows, and escalates issues appropriately. The role verifies patient identity and insurance coverage, coordinates arrivals and patient readiness with the clinical team, and provides empathetic, clear communication as a first and last point of contact. It also identifies and collects copays and outstanding balances at the point of service.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Ability to handle patient concerns while maintaining partnerships.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling, hand-offs, and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information and cash.
Demonstrate professionalism, adaptability, and a growth mindset, and receptiveness to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front-office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps; resolve routine gaps using established steps or escalate them.
Facilitate digital patient check-in and accurately complete demographic information, consents, and Patient Ready signals.
Monitor the waiting room and EMR task queues, communicate delays to patients and clinical staff, and balance patient arrivals, calls, and assigned administrative tasks.
Discuss financial responsibility with patients, accurately process payments, and complete daily drawer reconciliations.
Complete patient checkout, schedule follow-up appointments, and conduct outreach for missed or preventive care appointments.
Verify patient identity and insurance coverage to help prevent billing errors and denials.
Coordinate patient arrival and signal readiness to the clinical team to minimize wait times and support provider throughput.
Address patient concerns with empathy and clear communication to support satisfaction and retention.
Maintain accurate and complete patient records and follow defined workflows, escalating issues appropriately.