Receptionist - Urology

Horizon Health•Paris, IL

22h•Onsite

About The Position

The Receptionist supports Horizon Health’s Urology services by answering phones, scheduling appointments, routing calls, creating patient cases, and collecting appropriate information from patients. The role requires effective communication to clarify patient needs and understand providers’ appointment requirements. The receptionist determines the type of appointment needed, reviews provider scheduling guidelines, and schedules appointments accordingly. They provide customer service to patients, including helping to defuse difficult encounters, assess whether calls are urgent or emergent under established guidelines, and transfer calls to a nurse when appropriate. The role also includes composing messages for providers and clinical staff, scheduling new-patient appointments, processing self-referral requests, contacting patients to cancel or reschedule appointments, answering basic insurance and financial questions, and referring more complex questions to billers. The receptionist works closely with patient advisory and nursing staff to support timely and effective scheduling. Other activities may be required to support the hospital’s goals and objectives. Hours are Monday through Thursday, 7 a.m.–4 p.m., and Friday, 7 a.m.–11 p.m. Pay ranges from $15.000 to $20.603 per hour, based on applicable years of experience.

Requirements

High school graduate.
Excellent customer service skills.

Nice To Haves

At least one year of general office experience is preferred.

Responsibilities

Determine the type of appointment requested or needed, review provider scheduling availability and guidelines, and schedule appointments appropriately.
Provide customer service to patients, including helping to defuse difficult encounters.
Determine whether calls are urgent or emergent by listening to patients and following established guidelines, and transfer calls to a nurse when appropriate.
Compose messages for physicians, providers, nurses, or other medical staff based on patient requests.
Schedule new-patient appointments and process self-referral requests.
Call patients to cancel and reschedule appointments.
Answer basic insurance and financial questions and refer difficult questions to billers.
Work closely with patient advisory and nursing staff to support timely and effective appointment scheduling.
Perform other activities as required to support the hospital’s goals and objectives.