RECEPTIONIST - UROLOGY

Horizon Health•Paris, IL

2d•$15 - $21

About The Position

Horizon Health is hiring a Receptionist for its Urology practice. The receptionist answers phones, schedules appointments, routes calls, creates patient cases, and gathers appropriate information from patients. Strong communication skills are important for clarifying patient needs and understanding provider appointment requirements. The role determines the appropriate appointment type and schedules appointments according to provider availability and established guidelines. It provides customer service to patients, including helping to diffuse difficult encounters, and identifies urgent or emergent calls for transfer to a nurse when appropriate. The receptionist also relays messages to providers and medical staff, performs clerical scheduling work, responds to basic insurance and financial questions, and coordinates with patient advisory and nursing staff to support timely scheduling. Other activities may be required in support of the hospital’s goals and objectives. The schedule is Monday through Thursday, 7 a.m. to 4 p.m., and Friday, 7 a.m. to 11 p.m. Pay ranges from $15.000 to $20.603 per hour, based on applicable years of experience.

Requirements

High school graduate.
Excellent customer service skills.

Nice To Haves

At least one year of general office experience is preferred.

Responsibilities

Determine the type of appointment requested or needed, review provider scheduling availability and mix, and schedule according to appropriate guidelines.
Provide customer service to patients, including diffusing difficult encounters.
Determine whether calls are urgent or emergent by listening to patients and following established guidelines; transfer calls to a nurse when appropriate.
Compose messages for physicians, providers, nurses, or other medical staff based on patient requests.
Perform clerical duties, including scheduling new patient appointments, processing self-referral requests, and calling patients to cancel or reschedule appointments.
Answer basic insurance and financial questions and refer more difficult questions to billers.
Work closely with patient advisory and/or nursing staff to ensure timely and effective appointment scheduling.
Answer phones, route calls, create patient cases, and obtain appropriate information from patients.