Medical Receptionist - Merrimack Urology Associates, Chelmsford MA

Tufts Medicine•Chelmsford, MA

2d•$18 - $22•Onsite

About The Position

The Medical Receptionist provides routine clerical, secretarial, and administrative support, including answering telephones, receiving visitors and patients, assisting customers, processing data, and maintaining records. The role directs calls and visitors to appropriate staff promptly and professionally, welcomes people conducting business with the hospital, and provides information or directions. The position works under general supervision in a busy reception environment.

Requirements

High school diploma or equivalent.
One year of related office or clerical experience.
Previous experience with phone systems or a switchboard.
Excellent interpersonal skills.
Ability to function well in very busy situations.
Responsible and reliable.
Good organizational skills.
Outstanding customer service skills.
Ability to multitask and work productively both independently and as part of a team.
Accuracy and attention to detail.
Ability to use electronic medical record systems.

Nice To Haves

Two years of medical office experience.

Responsibilities

Create a professional, congenial, and helpful atmosphere for guests, vendors, and employees.
Meet, greet, and welcome visitors, and notify the appropriate person of their arrival.
Assist patients who are unable to walk by providing a wheelchair or contacting Transport.
Direct patient visitors to the appropriate care unit, clinic, or physician’s office.
Receive patient packages such as flowers and fruit, record their arrival, and ensure delivery to patients.
Ensure parcels left at the desk for delivery outside the hospital are picked up.
Answer and handle calls promptly, efficiently, and accurately, ensuring urgent or emergency calls reach the proper department.
Make reasonable efforts to transfer callers to the requested person, including to voicemail or, when appropriate, a staff member by Nextel if the person is unavailable.
Answer straightforward questions when information is available, such as clinic locations and hours, in-service times and locations, and office hours.
Alert the supervisor to changes or errors in the phone list.
Report problems or incidents related to the quality of telephone service to the supervisor.
Maintain a card file of patient religious affiliations for visiting clergy and arrange timely clergy visits for patients on the danger list.
Follow agency confidentiality principles and federal HIPAA guidelines.
Perform patient check-in and check-out duties as needed.