Medical Receptionist - Merrimack Family Medicine

Tufts Medicine•Tewksbury, MA

2d•$18 - $22•Onsite

About The Position

The Medical Receptionist provides administrative, clerical, and business support for Merrimack Family Medicine. The role answers telephones, receives patients and visitors, provides customer assistance, processes information, and maintains records. The receptionist directs calls and visitors to the appropriate staff promptly and professionally, greets people conducting business with the hospital, and provides information or directions to patients and visitors. The position works under general supervision and may perform patient check-in and check-out duties as needed. The role is onsite at 600 Clark Road, Suite 3, Tewksbury, Massachusetts 01876. The schedule is 40 hours per week, Monday through Friday, either 8:00 AM–4:30 PM or 9:00 AM–5:30 PM depending on unit needs, plus one rotating Saturday per month from 8:00 AM–12:00 PM. The stated pay range is $17.57–$21.96, based on full-time equivalent.

Requirements

High school diploma or equivalent.
One year of related office or clerical experience.
Previous experience with phone systems or a switchboard.
Excellent interpersonal skills.
Ability to function well in very busy situations.
Responsible and reliable.
Good organizational skills.
Outstanding customer service skills.
Ability to multitask and work productively both independently and as part of a team.
Accuracy and attention to detail.
Ability to use electronic medical record systems.

Nice To Haves

Two years of medical office experience.

Responsibilities

Create a professional, congenial, and helpful atmosphere in the reception area for guests, vendors, and employees.
Meet, greet, and welcome visitors, and notify the appropriate person of their arrival.
Assist patients who are unable to ambulate by providing a wheelchair or contacting Transport.
Direct patient visitors to the appropriate care unit, clinic, or physician’s office.
Receive flowers, fruit, and other packages for patients, record their arrival, and ensure delivery to patients.
Ensure parcels left at the desk for delivery outside the hospital are picked up.
Answer and handle phone calls promptly, efficiently, and accurately, ensuring calls requiring immediate attention or involving emergencies are directed to the proper department.
Make every effort to transfer callers to the requested person, including using staff voicemail or, when appropriate, contacting a staff person by Nextel if they are unavailable.
Answer straightforward questions when information is available, including questions about clinic locations and hours, in-service times and locations, and office hours.
Alert the supervisor to changes or errors in the phone list.
Report problems or incidents involving the quality of telephone service to the supervisor.
Maintain a card file of patient religious affiliations for visiting clergy and arrange prompt visits by appropriate clergy for patients on the danger list.
Follow agency confidentiality principles and federal HIPAA guidelines.
Perform patient check-in and check-out duties as needed.