Receptionist

Ernest Health•Phoenix, AZ

12d•Onsite

About The Position

The Receptionist serves as the first point of contact for patients, families, visitors, referral sources, and hospital staff at Phoenix Regional Rehabilitation Hospital in Phoenix, Arizona. The position helps create a welcoming environment while supporting admissions, telecommunications, insurance verification, and other administrative functions to provide excellent patient service. The Receptionist provides hospital telecommunications services using telephones, pagers, the paging system, radio, or computer to connect visitors, callers, staff, patients, and patients’ families. The role may also maintain telecommunications records, such as long-distance phone calls, on-call employees, and pages, and integrates the hospital’s mission and Guiding Principles into daily practice. The hospital is a 48-bed inpatient rehabilitation facility serving the Phoenix metro area.

Requirements

Admissions and insurance experience.
Demonstrated general computer skills, including data entry, word processing, email, and record management.
Effective organizational and time management skills.
Effective written and verbal communication skills.
Ability to maintain quality and safety standards.
Ability to maintain proper levels of confidentiality.
Ability to work closely and professionally with others.

Nice To Haves

One year of reception experience in a healthcare setting is preferred.
Equivalent combinations of education and experience may be considered.

Responsibilities

Serve as the first point of contact for patients, families, visitors, referral sources, and hospital staff.
Create a welcoming environment and support excellent patient service.
Support the admissions process, telecommunications, insurance verification, and other administrative functions.
Provide telecommunications services using telephones, pagers, the paging system, radio, or computer to connect visitors, callers, staff, patients, and patients’ families.
May maintain telecommunications records, including long-distance phone calls, on-call employees, and pages.
Integrate the hospital’s mission and Guiding Principles into daily practice.

Benefits

PPO and High Deductible Medical Plan options
Flexible Spending and Health Savings Account options
Dental and vision coverage
401(k) with employer matching
Life insurance
Short- and long-term disability
Employee Assistance Program
Wellness Program with quarterly wellness challenges and participation incentives
Earned Time Off, with vacation time accruing from the start date
Recognition, wellness, and retention programs