Receptionist (Healthcare)

The Villages Rehabilitation and Nursing Center • Lady Lake, FL

1d • Onsite

About The Position

The Receptionist serves as the first point of contact for residents, families, visitors, vendors, and staff at The Villages Rehab, a skilled nursing and rehabilitation facility in Lady Lake, Florida. The role provides professional customer service, manages front desk operations, answers and routes phone calls, directs inquiries, and supports administrative functions while maintaining confidentiality and compliance with Florida healthcare regulations and HIPAA standards.

This is a part-time role with a flexible schedule. Shifts vary between 8:00 AM–3:00 PM, 3:00 PM–7:00 PM, and occasional full-day shifts from 8:00 AM–7:00 PM. The facility provides sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care in a modern, comfortable, and secure environment.

Requirements

• High school diploma or GED required.

Nice To Haves

• Previous receptionist, customer service, or healthcare office experience preferred.
• Experience in long-term care, rehabilitation, assisted living, or skilled nursing preferred.

Responsibilities

• Greet and assist residents, visitors, families, vendors, and staff in a courteous and professional manner.
• Answer, screen, and route incoming phone calls promptly.
• Maintain visitor sign-in procedures and facility security protocols.
• Provide information regarding facility services, visiting hours, and resident locations.
• Receive and distribute mail, packages, and deliveries.
• Assist with clerical tasks, including filing, copying, scanning, and data entry.
• Maintain resident and staff directories and communication logs.
• Schedule appointments and coordinate meetings as directed.
• Monitor lobby and waiting areas to ensure cleanliness and safety.
• Handle confidential information in compliance with HIPAA regulations.
• Support admissions, nursing, social services, and administrative departments as needed.
• Respond appropriately to emergencies following facility procedures.
• Operate standard office equipment, including multi-line phone systems, computers, printers, and fax machines.
• Maintain professionalism and compassion when interacting with elderly residents and families.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED