Receptionist

CenterWell•Mesa, AZ

20d•Onsite

About The Position

The Receptionist is an onsite member of the Front Office Healthcare Support team, reporting to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout while serving as the Patient Access Coordinator. Responsibilities center on maintaining data quality and revenue integrity and coordinating patient movement through the clinic. The receptionist verifies identity and insurance information, manages patient flow and wait times, communicates with patients and clinical staff, collects payments, and supports patient satisfaction. The role includes preparing for visits by reviewing schedules 24–48 hours in advance, facilitating digital check-in, monitoring waiting-room and EMR queues, communicating delays, processing point-of-service collections and reconciling the daily drawer, completing checkout and follow-up scheduling, and conducting outreach for no-shows or preventive-care appointments. The position is scheduled for 40 hours per week. The stated annual base-pay range is $38,000–$45,800, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Ability to use scheduling systems to optimize staffing levels.
Ability to handle patient concerns while maintaining rapport.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously.
Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

Knowledge of appropriate channels and escalation rules.
Ability to use and verify digital intake data.
Ability to protect patient identity.
Familiarity with clinical operations.
Ability to assist with patient registration.
Familiarity with types of clinic visits.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
Facilitate patient check-in using digital tools and ensure demographics, consents, and patient-ready signals are completed accurately.
Verify patient identity and insurance coverage accurately.
Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
Coordinate patient flow by signaling patient readiness to the clinical team and helping maintain short wait times.
Discuss patients’ financial responsibility, collect co-pays and outstanding balances, process payments, and reconcile the daily cash drawer.
Complete checkout and schedule follow-up appointments.
Conduct outbound outreach for no-shows and preventive-care appointments.
Handle incoming calls accurately and professionally, address patient concerns, and maintain complete records.