Receptionist - U

Visionworks•Ashland, KY

4d•Onsite

About The Position

The Receptionist welcomes and assists customers and patients while supporting front-desk operations at a retail optical location. Responsibilities include scheduling appointments, answering phones and patient questions, checking patients in and out, collecting payments, maintaining patient records, and performing preliminary testing data collection as directed under the Optometrist’s supervision. The role also includes insurance research, medical coding and billing, preauthorization follow-up, maintaining doctor referral logs, and communicating current promotions, pricing, and discount club card benefits. The associate helps keep the reception area clean and may cross-train in other departments as needed. The position is performed inside the location and requires regular onsite interaction and collaboration. The associate must handle confidential patient and payment information in accordance with HIPAA and company privacy and security requirements. The role requires clear communication, organization, customer service, empathy, attention to detail, and the ability to work under stress with interruptions and deadlines. Changing schedules may be required to meet business demands.

Requirements

One year of experience; optical experience preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to communicate clearly and effectively with associates, clients, and customers.
Ability to calculate and manipulate numbers and data, read English, solve problems, and follow procedures and instructions.
Ability to meet customer expectations, exhibit empathy, and work under stress with interruptions and deadlines.
Ability to use a computer effectively and view a computer screen.
Must be energetic, self-motivated, and a team player.
Ability to work onsite and participate in regular, predictable onsite meetings and collaborate promptly with team members, clients, and customers.
Ability to bend and stoop continuously and reach above the shoulder continuously.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the work time; occasional walking and reaching with hands and arms; and frequent lifting or moving of up to 20 pounds.
Must comply with HIPAA and company privacy and security guidelines.
Pre-employment substance abuse testing is required.

Nice To Haves

Optical experience.

Responsibilities

Greet and assist customers and patients.
Schedule appointments according to Resources Scheduling guidelines.
Answer phones and patients’ questions; check patients in and out; collect payments; and perform other front-desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Research insurance, perform medical coding and billing, request insurance preauthorization, and follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines, including starting prices, to customers.
Discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Cross-train in all departments as needed.
Comply with HIPAA and company privacy and security requirements and protect confidential information.
Complete additional essential responsibilities as assigned in response to changing business needs.