Receptionist - U

Visionworks•Ashland, KY

5d•$12 - $14•Onsite

About The Position

The Receptionist greets and assists customers, schedules appointments, verifies insurance coverage, maintains accurate patient records, and assists with preliminary testing under the Optometrist’s supervision. The role includes front-desk duties, medical coding, insurance research and billing, collecting payments, supporting insurance preauthorization, and maintaining referral logs. The Receptionist also keeps the reception area clean, communicates promotions and pricing, and discusses the discount club card with customers. This position works inside the location and requires changing schedules to meet business demands. The associate may be cross-trained in other departments as needed and must comply with HIPAA and company privacy and security requirements. Additional responsibilities may be assigned as business needs change.

Requirements

One year of experience; optical experience preferred.
High school diploma, GED, or 1–5 years of equivalent related job experience.
Strong organizational skills and attention to detail.
Ability to speak clearly and effectively, read English, and communicate with associates and clients.
Ability to calculate and manipulate numbers and data.
Problem-solving and reasoning skills.
Ability to meet customer expectations and work under stress, interruptions, and deadlines.
Ability to follow procedures and instructions.
Ability to use a computer effectively and view a computer screen.
Ability to exhibit empathy in all interactions.
Ability to work changing schedules to meet business demands.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Must be energetic, self-motivated, and a team player.
Must frequently lift and/or move up to 20 pounds.
Must stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the time.
Must bend and stoop continuously and reach above shoulder continuously.

Nice To Haves

Optical experience.

Responsibilities

Perform medical coding, insurance research, and billing.
Greet and assist customers, schedule appointments according to scheduling guidelines, answer phones and patient questions, check patients in and out, collect payments, and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization and follow up on pending authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines, and discuss the benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral logs for medical patients.
Offer current promotions and starting prices to customers.
Cross-train in all departments as needed.
Comply with HIPAA requirements and company data security guidelines.