Receptionist - Per Diem-6
About The Position
Under the direction of the department manager or supervisor, the Receptionist greets and directs visitors and patients to appropriate destinations. The role follows established rules and guidelines for disclosing confidential information and performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures. The position requires professional communication with internal and external customers, handling incoming calls, and protecting patient and employee information in accordance with confidentiality policies and HIPAA regulations. The Receptionist must be able to work independently, manage shifting demands and interruptions, and maintain effectiveness in a fast-paced professional environment. The employee must also be available to float to other practice locations as needed, with mileage reimbursement. The physical demands include prolonged sitting; frequent typing, writing, and use of office equipment; occasional standing and walking; reaching, bending, or stretching; and carrying light items, typically up to 10–15 pounds. The role also requires visual acuity for screens and documents and the ability to communicate in person and by telephone for extended periods.
Requirements
- At least 1 year of customer service or receptionist experience.
- Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital or department’s initial representative.
- Ability to use telecommunication devices to receive and direct incoming calls.
- Excellent command of verbal and written English, positive interpersonal communication, and strong organizational skills.
- Ability to protect confidential patient and employee information and comply with confidentiality policies commensurate with HIPAA regulations.
- Problem-solving ability using creative and critical thinking skills.
- Attention to detail and ability to prioritize according to shifting demands.
- Self-starter with a strong sense of ownership and ability to work independently on assigned tasks as appropriate.
- Ability to multitask, handle interruptions, and work effectively in a fast-paced, professional environment.
- High school diploma or equivalent.
- Ability to perform the essential functions without posing a direct threat to health and safety, with or without reasonable accommodation.
- Availability to float to other practice locations as needed.
Nice To Haves
- Basic technology skills, including use of Microsoft Office programs.
- Experience with Workday.
Responsibilities
- Greet visitors and patients and direct them to appropriate destinations.
- Follow rules and guidelines concerning disclosure of confidential information.
- Perform clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
- Receive incoming calls and direct them to appropriate departments or patient rooms using telecommunication devices.
- Communicate effectively with people of all age levels served within the scope of the position and assigned areas.
- Float to other practice locations as needed.
Benefits
- Healthcare, dental, and vision benefits, if applicable.
- Retirement benefits, if applicable.
- Mileage reimbursement for travel to other practice locations as needed.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
