Receptionist - GSH FP 120 HB

Good Samaritan•Vincennes, IN

About The Position

The Receptionist welcomes patients and visitors, answers or refers inquiries, and maintains the reception area. The role schedules appointments in person or by telephone, helps keep appointments on schedule by communicating arrivals and delays, and supports patients by anticipating anxieties and answering questions. It maintains patient accounts and billing information, collects and records payments, helps keep office supplies and equipment available, protects confidential patient information, and follows office policies and procedures. Additional duties may include handling mail, filing and retrieving patient records, responding to emergencies involving patients in distress, and contributing to related team efforts. The position is at Good Samaritan Hospital, which describes its healthcare services and community role in the posting.

Requirements

High school graduate.
Knowledge of software applications and administrative and clerical procedures.
Proficiency in spelling, grammar, punctuation, and other language skills.
Proficiency in keyboarding, data entry, and business writing.

Responsibilities

Welcome patients and visitors, answer or refer inquiries, and maintain the reception area.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals and informing providers and patients of delays.
Anticipate patients’ anxieties, provide comfort, and answer questions.
Obtain, record, and update personal and billing information; collect and record patient payments.
Anticipate supply needs, place and expedite orders, and verify receipt of supplies.
Maintain confidentiality of patients’ personal and financial information.
Follow policies and procedures and report needed changes.
Handle incoming, outgoing, and interoffice mail, as assigned.
File and retrieve patient records, as assigned.
Respond to emergencies involving patients in distress, as assigned.
Contribute to team efforts by completing related work as needed.