Receptionist, Family Justice Center

Circuit Court for Prince George's County•Md, MD

About The Position

The Prince George’s County Family Justice Center (PGCFJC), an initiative of the Circuit Court for Prince George’s County, brings together government agencies, nonprofit organizations, law enforcement, legal service providers, and community partners to provide coordinated services to people and families affected by interpersonal violence. The Center aims to provide accessible, survivor-centered, trauma-informed services and reduce barriers to safety, support, and resources. Under the supervision of the Director of the PGCFJC, the Receptionist serves as the Center’s primary point of contact. The role helps create a welcoming, professional, trauma-informed environment for clients, visitors, community partners, and stakeholders. The successful candidate demonstrates strong customer service, judgment, discretion, professionalism, and the ability to manage multiple priorities in a fast-paced, client-focused setting. This is a full-time position with benefits funded through an Interagency Agreement. Continued employment depends on renewal of the agreement and availability of funding. Applicants are subject to a background check. The announcement may close before its listed closing date upon receipt of 75 applications. The Circuit Court is a drug-free workplace and an equal-opportunity employer committed to diversity. Requests for ADA accommodations for interviews should be made when the interview is scheduled.

Requirements

High school diploma or G.E.D. certificate.
One year of administrative office experience involving work with the public.
An equivalent combination of relevant training, education, and experience is accepted.
Exemplary customer service, sound judgment, discretion, and professionalism.
Ability to manage multiple priorities in a fast-paced, client-focused setting.
Ability to maintain confidentiality of sensitive information.
All applicants are subject to a background check.

Nice To Haves

Court-related experience is a plus but not required.
Experience in a high-volume reception, administrative, or client-service environment.
Three or more years of administrative or clerical experience.
Experience in victim services, human services, social services, legal services, court settings, nonprofit organizations, or other client-centered environments.
Experience interacting with people experiencing crisis, trauma, or significant barriers to services.
Knowledge of community resources and referral processes.
Bilingual proficiency in English and Spanish.
Experience working collaboratively with multidisciplinary teams or community partner agencies.

Responsibilities

Serve as the primary point of contact for people contacting or visiting the PGCFJC.
Greet clients, visitors, partner agencies, and stakeholders professionally, courteously, and in a trauma-informed manner.
Answer and manage incoming calls, determine the nature of inquiries, provide general information, and route calls to staff or partner agencies as appropriate.
Provide people seeking services with information about the Center’s intake process, available resources, and appropriate referrals.
Maintain front-desk operations and ensure clients and visitors are assisted upon arrival.
Coordinate with Program Advocates, onsite partners, court personnel, law enforcement, and other service providers to facilitate client access to services.
Assist clients and visitors with language access, including coordinating Language Line or other interpretation resources when appropriate.
Enter data and maintain accurate client, visitor, referral, and service information in applicable databases and tracking systems.
Maintain logs, records, reports, correspondence, and other administrative documentation.
Assist with appointment scheduling and coordination of meetings and services.
Provide general administrative and clerical support to Family Justice Center leadership and staff.
Protect confidential client, personnel, court, and organizational information.
Assist with office organization, supply management, document preparation, copying, scanning, filing, and other routine administrative functions.
Communicate professionally with people experiencing crisis or trauma while maintaining appropriate boundaries and confidentiality.
Support special projects, outreach activities, events, and other Family Justice Center initiatives as assigned.
Perform other duties as assigned.