Family Justice Center Intake Specialist
About The Position
The Family Justice Center Intake Specialist provides trauma-informed, integrated intake services to survivors seeking help at the Buncombe County Family Justice Center. The Center offers survivors of domestic violence, sexual violence, human trafficking, child maltreatment, and elder abuse access to multiple services in one location. The Intake Specialist greets people seeking services, assesses eligibility and needs, explains services offered by partner agencies, reviews confidentiality policies, coordinates initial service provision, escorts clients through the Center and into secure areas, and answers general questions. The position also processes eligible cases, maintains accurate participant documentation, and supports coordination with partner agencies and community referrals.
Requirements
- A bachelor's degree in human services, social work, sociology, criminal justice, or a related field; or a high school diploma or GED and three years of related experience; or an equivalent combination of education and experience.
- Knowledge of public administration, health and behavioral health systems, and community-based services.
- Knowledge of ethical guidelines applicable to the position, including professional standards and federal, state, and local laws or ordinances.
- Knowledge of case management principles and practices, interviewing methods and techniques, and experience with data entry in a web-based data system.
- Analytical problem-solving skills; ability to maintain accurate records, files, and reports; coordinate multiple tasks; and communicate effectively orally and in writing.
- Interpersonal skills sufficient to communicate with coworkers, supervisors, the general public, and people in crisis, exchange information, and receive work direction.
Nice To Haves
- English/Spanish bilingual ability.
- Certification as a Substance Abuse Counselor or Peer Support Specialist, or qualification as a mental health and/or substance abuse professional.
Responsibilities
- Greet and intake individuals seeking services at the Family Justice Center.
- Assess eligibility and identify individuals' needs, then connect them to services.
- Explain available services from partner agencies and review confidentiality policies.
- Coordinate initial service provision, escort clients through the Center and into secure areas, and answer general questions.
- Process eligible cases through the system in an organized and timely manner.
- Ensure accurate and timely documentation of participant information to support program quality assurance and outcomes.
- Maintain relationships with partner agencies and community referrals.
- Ensure processes used in the assigned program comply with approved program goals.
- Perform other related duties as assigned.
Benefits
- Buncombe County benefits, including an LGERS pension.
- Health insurance.
- An 8% contribution to a 401(k) after a six-month waiting period.
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What This Job Offers
Job Type
Full-time
