Family Justice Center Intake Specialist

Buncombe County • Asheville, NC

1d

About The Position

The Family Justice Center Intake Specialist provides trauma-informed, integrated intake services to survivors seeking assistance at Buncombe County Government’s Family Justice Center. The Center provides a safe place for survivors of domestic violence, sexual violence, human trafficking, child maltreatment, and elder abuse to access services from multiple partner agencies in one location.

The Intake Specialist greets individuals seeking services, assesses eligibility and needs, explains available services and confidentiality policies, coordinates initial service provision, escorts clients through the Center and into secure areas, and answers general questions. The role also processes eligible cases, documents participant information, and connects individuals with services and community referrals.

Requirements

• Bachelor’s degree in human services, social work, sociology, criminal justice, or a related field; or a high school diploma or GED plus three years of related experience in human services, social work, sociology, criminal justice, or a related area; or an equivalent combination of education and experience.
• Knowledge of public administration, health and behavioral health systems, and community-based services, including their principles, practices, procedures, and philosophies.
• Knowledge of ethical guidelines applicable to the position under professional standards and federal, state, and local laws or ordinances.
• Knowledge of case management principles and practices and interviewing methods and techniques.
• Experience with data entry in a web-based data system.
• Ability to solve problems analytically; maintain accurate records, files, and reports; coordinate multiple tasks; and communicate effectively orally and in writing.
• Interpersonal skills sufficient to interact with coworkers, a supervisor, and the public; communicate with people in crisis; exchange information; and receive work direction.

Nice To Haves

• English/Spanish bilingual ability preferred.
• Certification as a Substance Abuse Counselor or Peer Support Specialist, or qualification as a mental health and/or substance abuse professional, preferred.

Responsibilities

• Greet and intake individuals seeking services at the Family Justice Center.
• Assess individuals’ eligibility and identify their needs, then connect them to services.
• Explain available services from partner agencies and review confidentiality policies.
• Coordinate initial service provision, escort clients through the Center and into secure areas, and answer general questions.
• Process eligible cases through the system in an organized and timely manner.
• Ensure accurate and timely documentation of participant information to support quality assurance and program outcomes.
• Maintain relationships with partner agencies and community referral sources.
• Ensure processes used in assigned programs comply with approved program goals.
• Perform other related duties as assigned.

Benefits

• Buncombe County benefits, including an LGERS pension.
• Health insurance.
• An 8% contribution to the employee’s 401(k) after a six-month waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level