Family Justice Center Department Head

Frederick County Government•Sagner Avenue - Frederick, MD

About The Position

The Department Head leads the Family Justice Center (FJC) within the Division of Family Services, overseeing a multidisciplinary, co-located partnership of community agencies. The role advances survivor safety, access to justice, and long-term healing through collaboration and program innovation while ensuring accountability, operational efficiency, partner coordination, and adherence to the nationally recognized Family Justice Center model. The position provides overall program administration, staff leadership, operational oversight, grant and contract compliance, budget oversight, community partnership development, and strategic planning. It coordinates County agencies and community partners within a collaborative care framework and manages the Memorandum of Understanding governing shared space, service delivery, information sharing, confidentiality, and coordinated response. The role supervises staff and reports to the Division Director of Family Services. The Department Head manages FJC operations and service delivery, supports a safe, secure, trauma-informed environment, develops policies and procedures, oversees facility security, and coordinates partner meetings. The position also develops and evaluates strategic plans and program outcomes, leads initiatives addressing domestic violence, sexual assault, child abuse, human trafficking, and elder abuse, and promotes evidence-based, survivor-centered services. It assists with budget development and fiscal analysis and provides community education and engagement presentations.

Requirements

Bachelor’s degree in Public Administration, Criminal Justice, Healthcare Administration, Social Work, Mental Health Counseling, or a related field.
Six years of experience in human services, criminal justice, healthcare, healthcare administration, business administration, or a similar field.
Three years of experience supervising or managing staff.
A master’s degree may substitute for the listed education and experience requirement, with four years of experience as described in the posting.
Advanced knowledge of trauma-informed, survivor-centered service models and best practices.
Advanced knowledge of victim services.
Advanced knowledge of operational management principles, including fiscal processes, procurement, and budgeting.
Advanced knowledge of multi-agency collaborative service delivery frameworks, including MOUs, confidentiality, and information-sharing protocols.
Skill in developing and implementing standard operating procedures and policies.
Skill in building, maintaining, and strengthening collaborative relationships with diverse public, private, nonprofit, and community partners.
Skill in conflict resolution, staff development, and fostering a positive interdisciplinary work environment.
Skill in facilitating cross-agency problem-solving and developing coordinated responses.
Skill in managing facility operations, safety protocols, and building security systems.
Ability to lead and supervise diverse professional, volunteer, and intern staff in a complex service environment.
Ability to navigate complex organizational relationships and balance the needs, responsibilities, and perspectives of multiple independent partner agencies.
Ability to maintain a safe, secure, and trauma-informed environment for clients, staff, and partners.
Ability to analyze fiscal data, assist with budget development, and ensure accurate expense tracking.
Ability to communicate effectively as a liaison between partner agencies and County departments.
Ability to provide own transportation to various County departments and functions outside the office.
Ability to work flexible hours and attend occasional evening and/or weekend events.
Ability to be available on-call for emergency situations, including weather-related emergencies.

Nice To Haves

Secondary bilingual language skills.
Experience supervising child welfare cases or operating a Child Advocacy Center, Family Justice Center, or multidisciplinary team related to intimate partner violence, domestic violence, human trafficking, or child sexual assault.
Experience finding, writing, and monitoring federal, state, or local grants in the human services field.

Responsibilities

Provide comprehensive administrative and operational support to the Family Justice Center.
Manage FJC operations to maintain a safe, secure, and trauma-informed environment for staff, partners, and clients.
Ensure high-quality, survivor-centered, and trauma-informed services across co-located partners.
Serve as the primary liaison between on-site partner agency staff and County departments and services.
Develop, implement, and maintain standard operating procedures and policies governing co-location and collaborative service delivery.
Schedule, coordinate, and attend Executive Committee and multi-agency partner meetings.
Oversee building security protocols and serve as the designated building manager in accordance with County policies.
Manage procurement, fiscal processes, and expense tracking using the County’s automated system.
Assist the Division Director with FJC budget development, reporting, and fiscal analysis.
Provide staff development, conflict resolution, and coordination support for County staff, partner agency staff, volunteers, and interns.
Provide strategic leadership and operational oversight for the Family Justice Center.
Develop, implement, and evaluate short- and long-term strategic plans, program goals, measurable outcomes, and continuous improvement initiatives.
Lead initiatives that strengthen coordinated community responses to domestic violence, sexual assault, child abuse, human trafficking, and elder abuse.
Ensure FJC activities, programs, and services use trauma-informed, evidence-based, and survivor-centered practices.
Evaluate program effectiveness, identify emerging needs, and implement solutions to improve survivor access, safety, and service outcomes.
Oversee service delivery models for FJC programs to ensure consistency, quality, and accessibility.
Develop and deliver community education and engagement presentations to increase awareness of FJC services, promote prevention and early intervention, and strengthen community partnerships and understanding of available resources.
Perform other related duties as required.
Be available on-call for emergency situations, including weather-related emergencies.
Provide own transportation to County departments and functions outside the office.
Work flexible hours and attend occasional evening or weekend events.

Benefits

11 days of vacation leave, increasing after 2 years of employment.
15 days of sick leave with unlimited annual carryover.
11 paid holidays and 2 additional floating holidays.
Day 1 coverage of comprehensive medical insurance plan options, including a County Health Savings Account contribution for employees enrolled in the high-deductible plan.
Dental insurance.
Vision insurance.
Flexible spending account.
Employee Health Center with no- or low-cost primary and urgent care.
County-paid group term life insurance equal to 2 times annual salary and an Accidental Death & Dismemberment benefit.
County and employee-funded defined benefit pension plan, with vesting after 5 years of service.
Additional service credit for eligible previous public service, military service, and other qualifying service.
Employee Assistance Program.
Employee Wellness Program.
Tuition reimbursement program.
Optional employee-paid Deferred Compensation Plan.
Optional employee-paid Legal Resources.
Optional employee-paid Supplemental Life Insurance.
Optional employee-paid Critical Illness Insurance.
Optional employee-paid Accident Insurance.
Optional employee-paid Hospital Indemnity Insurance.
Lifetime Benefit with Long Term Care plan.