Service Department Head

Baker Roofing Company•Woodbridge, VA

1d•$100,000 - $110,000

About The Position

The Service Department Head leads a Baker Roofing Company branch’s commercial and industrial roofing service operations and is responsible for overall departmental results, including safety, quality control, profitability, and customer satisfaction. The role works with office and field employees, sales staff, other department heads, and service managers at other branches to support the team and grow the department. The position requires substantial roofing-industry knowledge and includes both office and field-related responsibilities. The work environment may involve extreme temperatures, bright or inadequate lighting, distracting noise, hazardous materials or equipment, high places, and other dangerous conditions. The role also has significant physical demands, including climbing and regularly lifting and carrying items weighing 50 pounds.

Requirements

High school graduate; college preferred.
At least 5 years of experience in the roofing industry.
Experienced with Microsoft Outlook, Word, Excel, and scheduling.
Excellent writing skills.
Exceptional organizational skills.
High degree of self-confidence.
Motivated and professional.
Fluent English.
Extensive knowledge of roofing, including BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, trusses, lightweight concrete deck systems, and AC work closely related to roofing.
Able to stand for long periods and use ladders, scaffolds, and stairways.
Able to climb, lift, balance, walk, and handle materials; repeatedly or continuously use abdominal and lower-back muscles; and perform repetitive movement, bending or twisting, kneeling, crouching, stooping, or crawling.
Able to see details at close range.
Able to stand, walk, lift, and regularly carry items weighing 50 pounds.

Nice To Haves

College education preferred.
30-hour OSHA Construction card.
First Aid, CPR, and bloodborne pathogen training.
Spanish language skills.

Responsibilities

Provide a safe working environment for BRC crews, subcontractors, and others.
Maintain and improve quality control.
Motivate and direct office and field employees assigned to the department, including interviewing, hiring, training, and promoting employee growth.
Coordinate sales efforts with salespeople and provide necessary support for the team’s success.
Oversee the setup, processing, and invoicing of work orders.
Review the aging report and resolve any issues.
Promote continual department growth at the rate determined each quarter by the General Manager.
Continually improve quality control and customer satisfaction.
Coordinate with department heads and service managers at other branches.

Benefits

Benefits beginning on day one.
Total on-target earnings of $100,000–$110,000, including a base salary of $70,000–$85,000.
Annual paid holidays and PTO.
Medical, dental, and vision insurance.
401(k) matching: 100% match up to 3% and 50% match at 4% and 5%.
Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods.
On-the-job skills training and career development.
Competitive bonus plan.
Intensive training courses.
Emphasis on safety and work-life balance.