Receptionist - Family Medical Center - Davenport

Trinity Health

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. This role manages front desk responsibilities and helps maintain patient flow, schedule appointments, handle phone calls, validate insurance eligibility, and enter demographics, insurance, and other pertinent information into the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at the time of appointment. The position is full-time, 40 hours per week, on the day shift. The Receptionist supports an efficient and compliant admitting process and demonstrates Trinity Health’s Mission, Vision, and Values in workplace behaviors, practices, and decisions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when dealing with patient information.
A personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Maintain patient flow and perform front desk responsibilities.
Check patients in at the time of their visit and complete the steps necessary for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Collect copayments, deductible amounts, time-of-service payments, and past-due balances as applicable.
Enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy and scan patient-access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Maintain confidentiality when handling patient information.