Receptionist

White-Wilson Medical Center,P.A.•Crestview, FL

6d•Onsite

About The Position

The Receptionist performs medical front office functions in an outpatient medical business office while providing excellent customer service. The role greets patients and visitors, manages phone calls and appointments, checks patients in and out, updates patient information, handles payments and daily reconciliation, distributes documents, and supports patient outreach and engagement. The position also helps identify office supply needs, attends required meetings, maintains confidentiality, and requires regular, reliable attendance. The position may require travel to other White-Wilson locations. The work takes place in a well-lit, ventilated, climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. Noise is usually quiet to moderate. Duties and responsibilities may change as business needs require.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Ability to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.
Ability to perform repetitive upper-body motions during extended use of computers and telephones.

Nice To Haves

One year of experience in a medical office setting.

Responsibilities

Greet patients and other visitors upon arrival.
Answer telephones, schedule and coordinate appointments, and forward messages to appropriate staff.
Provide pertinent information according to doctors’ instructions or established clinic guidelines.
Check patients in for appointments.
Verify and update patient information.
Check patients out after appointments.
Review and collect co-insurance, deductibles, self-pay amounts, and open balances.
Reconcile charges and payments at the close of the day.
Send, receive, and distribute documents.
Make patient reminder and outreach calls.
Promote patient engagement programs.
Create a list of office supplies to be ordered and give it to the Supervisor.
Display a positive attitude and personal commitment to excellence.
Attend department and clinic-required meetings.
Maintain strict confidentiality.
Maintain regular and reliable attendance.