Receptionist

Atria Senior Living - Bell Court Gardens • Tucson, AZ

7d • $15 - $19

About The Position

The Receptionist welcomes visitors and callers, answers and routes calls, provides general information about the community, and supports residents and staff with administrative and clerical tasks. The role may include coordinating guestroom reservations, maintaining resident and appointment information, processing mail and deliveries, operating office equipment, and collecting payments. The receptionist may drive a company vehicle if required by the community and may perform other duties as assigned. The wage range is $15.45 to $18.54 per hour, depending on prior work history and experience.

Requirements

• High school diploma or GED; or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria-specified training programs.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one and small-group situations to customers, clients, and employees.
• Add and subtract two-digit numbers and multiply and divide with 10s and 100s.
• Apply common-sense understanding to carry out detailed but uninvolved written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
• Operate a telephone, emergency call system, monitoring board or beeper, and photocopier.
• Work various schedules and shifts as needed.

Responsibilities

• Answer incoming telephone calls in a cheerful, marketing-oriented manner; determine callers’ needs and forward calls to the appropriate personnel or department.
• Retrieve voicemail messages and forward them to the appropriate personnel.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer general questions about the community and provide its address, directions, and other information; refer specific questions to appropriate staff.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Coordinate guestroom reservations.
• Maintain a current list of residents who are hospitalized.
• Update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail; maintain and route publications.
• Distribute written communications and accept and sign for deliveries, including mail and prescriptions.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• Collect rent checks from residents and family members and provide information needed by bookkeeping for billing.
• Collect money for store purchases, meal tickets, and similar items.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and vision coverage options
• Paid holidays and PTO
• 401(k) employer match
• Career development, including tuition reimbursement for US-based communities, professional training programs, and mentoring opportunities
• Employee recognition programs
• Referral programs
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED