Receptionist The Reserve at East Longmeadow

LCB Senior Living•East Longmeadow, MA

1d•$18 - $21•Onsite

About The Position

LCB Senior Living is hiring a part-time Receptionist at The Reserve at East Longmeadow in East Longmeadow, Massachusetts. The schedule is Friday, Saturday, and Sunday from 8 a.m. to 4 p.m. The wage range is $17.50–$20.50 per hour, based on experience. The Receptionist represents the residence and LCB Senior Living to residents, visitors, coworkers, prospective residents, families, professionals, and the surrounding community. The role provides front-desk and clerical support, handles telephone calls and visitors, and responds calmly to emergencies. The position requires courteous communication, attention to customer service, and the ability to perform the physical tasks described in the posting. Part-time associates working 24–29 hours are offered paid time off and holiday pay. Other stated offerings include working with an excellent team, a rewarding role with seniors, and the possibility of tuition reimbursement.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle incoming telephone calls and visitors pleasantly and courteously, provide clerical support, and represent the residence professionally.
Ability to respond calmly to emergency situations.
Ability to communicate in English orally and in writing.
Focus and dedication to excellent customer service.
Six months to one year of prior reception experience in an office environment.
Ability to lift at least 15 pounds and carry objects.
Ability to push and pull carts and continuously walk, sit, and stand.
Ability to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
Ability to use good body mechanics.
Ability to type and use a computer.
Finger and hand dexterity to handle and manipulate instruments and equipment, and visual and auditory acuity.

Nice To Haves

High school diploma or GED preferred.
Typing or word-processing experience preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent and interact positively with potential residents, family members, and professionals to support community occupancy.
Perform duties and responsibilities with a positive attitude.
Handle incoming telephone calls professionally and courteously, directing them appropriately.
Greet guests and visitors professionally and courteously, directing them appropriately.
File correspondence and sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front-desk activities and keep the front desk neat and orderly.
Respond to emergencies by contacting the appropriate party, such as 911, the fire department, or police.
Attend required in-service training sessions and orientations.
Respond to residents' needs courteously.
Regularly update the communication log book.
Maintain and stock community brochures.