Receptionist

Column Technical Services•Atlanta, GA

11d•Onsite

About The Position

Column Technical Services is seeking a dependable and personable Receptionist to join a well-established, family-owned organization with more than 800 retail locations nationwide, headquartered in Atlanta, GA. Serving guests since 1934, this company prides itself on hospitality and service excellence. If you are highly organized, motivated, and have a positive attitude with strong customer service skills, we encourage you to apply. Role Overview The Receptionist acts as the primary point of contact for the Customer Support Center, providing a friendly, professional, and guest-focused experience for visitors, field staff, vendors, and internal stakeholders. This position plays a key role in representing the company's hospitality values while supporting smooth front-desk and administrative operations.

Requirements

Minimum of one year of experience in receptionist, front-desk, customer service, or administrative roles
High school diploma or GED
Strong verbal and written communication abilities
Polished, professional appearance and conduct
Working knowledge of Microsoft Office applications (Outlook, Teams, Word)
Commitment to hospitality and exceptional guest service
Strong attention to detail
High level of professionalism and discretion
Effective organizational and time-management skills
Ability to adapt, multitask, and communicate clearly
Collaborative, team-focused attitude
Ability to sit or stand for extended periods throughout the workday
Occasional light lifting of packages or office materials
Reliable on-site presence during scheduled business hours

Nice To Haves

Experience in a corporate office or service-oriented hospitality environment
Familiarity with multi-line phone systems
Experience providing administrative support to leaders or executive teams

Responsibilities

Welcome all visitors, vendors, and employees with a courteous, professional, and service-driven approach
Oversee front-desk sign-in processes, visitor credentials, and Support Center access procedures
Represent the brand by consistently demonstrating company service principles and values
Answer, screen, and direct incoming calls accurately and courteously
Monitor and manage general Support Center inboxes and front-desk communication channels
Schedule and coordinate conference room bookings and assist with meeting arrangements as needed
Ensure the reception area remains clean, organized, and presentable at all times
Process incoming and outgoing mail, shipments, and deliveries
Provide administrative support to Support Center leadership and teams, including printing, scheduling, and basic reporting
Maintain visitor records and front-desk activity logs as required
Adhere to Support Center safety, security, and emergency guidelines
Promptly report and escalate unusual situations or concerns as appropriate
Assist with business continuity efforts during incidents or operational interruptions
Support internal events, recognition programs, and employee engagement activities
Collaborate with Support Center teams to foster a welcoming and inclusive work environment
Assist new hires and visitors with directions, logistics, and general orientation to the Support Center