Receptionist - Front Desk - Community Relations
About The Position
Beloit Health System is looking to add a Front Desk Receptionist to our Team! This role involves greeting and directing patients and visitors in a professional manner to ensure a positive impression of Beloit Health System. The position also includes performing various clerical duties, answering phones promptly, providing requested information, updating patient room and phone changes, running daily pastor lists, posting meeting information (evening shift only), managing escorts for timely patient deliveries, ensuring front desk phone coverage during off-hours by transferring calls to the switchboard, and overseeing the scheduling and smooth operation of the valet service. The receptionist is responsible for documenting and forwarding necessary information to the next shift, maintaining flexibility in working hours, and upholding strict confidentiality. Additional projects as assigned will also be part of the role.
Requirements
- Excellent phone skills and pleasant speaking voice.
- Ability to assess communicated needs and respond appropriately.
- Ability to effectively interact with the public.
- Ability to work independently with minimal supervision.
- Must adhere to established hospital and Community Relations department policies, rules and regulations.
- Maintain ethical conduct and keep confidential personal and medical information about patients.
- Ability to speak clearly and distinctly and to interact positively with the public.
- Ability to do basic computer work.
- Pleasant smile and professional appearance, i.e. attire.
- Must be very flexible in working hours.
- Able to work holidays when needed.
- Able to work different shifts.
Responsibilities
- Greets and directs patients and visitors in a professional manner.
- Answers phone by fourth ring.
- Greets visitors and callers, provides information requested.
- Updates patient room changes and phone changes by calling admission office.
- Runs daily pastor list.
- Posts meeting information (evening shift only).
- Manages escorts to ensure patient deliveries are completed in a timely fashion.
- Insures that front desk phone coverage is maintained on off hours (i.e. transfer to switchboard).
- Insures scheduling and smooth operation of the valet service.
- Documents and forwards all information needed by receptionist on next shift.
- Completes extra projects as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
