Front Desk Receptionist

The Lodge Retirement Community•Cincinnati, OH

4d•Onsite

About The Position

The Front Desk Receptionist at Lodge Retirement Community, a Caring Place Healthcare Group Facility, is responsible for managing the front desk operations. This includes operating the telephone console, greeting visitors, and maintaining a calm and supportive environment for residents and staff. The role requires excellent communication and organizational skills, adherence to facility policies, and a commitment to providing compassionate care.

Requirements

High school diploma or equivalent preferred
Excellent oral and interpersonal skills
Excellent organizational skills, attention to detail
Friendly, courteous, professional demeanor
Ability to work independently and as part of a team in a fast-paced, customer-driven environment

Responsibilities

Answering and operating the telephone console, determining the nature of calls and directing callers to the appropriate individual or department.
Greeting, directing, and giving directions/information to visitors, guests, residents, sales representatives, employees, etc.
Operating the intercom and paging system, locating personnel as requested.
Communicating emergencies, problems, or non-routine events to supervisor and/or appropriate personnel.
Maintaining a written communication log of events for each shift.
Communicating in a positive manner with team members, residents, families, visitors, and vendors.
Adhering to facility policies and procedures, including infection control, safety, and HIPAA regulations.
Maintaining a calm, supportive, and caring environment for residents and staff.
Complying with all safety and sanitation procedures, including universal precautions.
Attending in-service programs, educational workshops, and meetings as required by the facility and state.