Receptionist (School Security)

Anne Arundel County Public Schools•Annapolis, MD

23h•Onsite

About The Position

The Receptionist greets and assists visitors in person and by telephone, determines the purpose of each visit, and directs visitors to the appropriate office or staff member. The role provides clerical support and requires familiarity with the school system’s organization, offices, departments, staff, functions, and services at the assigned location. The position works in an office, school, or similar indoor environment and provides regular backup assistance to other clerical office personnel. It is a 12-month position with 260 workdays and 7 hours worked, classified as non-exempt.

Requirements

High school diploma or equivalency certificate required, or an equivalent combination of education and experience deemed sufficient to prepare the employee for the role.
Two years of recent receptionist experience in a commercial business office and/or school complex, involving daily contact with the general public and outside business organizations.
Ability to deal politely, professionally, and effectively with visitors and fellow employees.
Ability to handle upset persons tactfully, diplomatically, calmly, and efficiently.
Ability to remember the names, locations, and functions of the offices and personnel served by the Board of Education.
Ability to identify emergencies and use good judgment in placing and receiving telephone calls.
Ability to handle sensitive and confidential employee information and maintain its confidentiality and security.
Ability to work and communicate effectively with diverse populations.
Proficiency with business technology applications.

Nice To Haves

Associate’s degree in a related field of education from a regionally accredited college or university.
One year of experience with AACPS.
Proficiency with video/web conferencing and Microsoft Office Suite applications, including Word, Excel, Outlook, and/or PowerPoint.

Responsibilities

Greet and sign in visitors using the computerized security system.
Determine visitors’ needs and direct them to the appropriate office or department.
Answer general, non-technical questions for the Board of Education or Infant & Toddler Program.
Treat visitors and employees with kindness, respect, and expediency, maintaining a pleasant and professional demeanor.
Tactfully assist upset visitors, attempt to diffuse situations, and determine the nature of their visits.
Respond promptly and use good judgment in stressful situations and when identifying emergencies.
Dispatch office passes and maintain appropriate logs and records.
Maintain and update the location telephone directory.
Answer and transfer incoming calls to requested staff, departments, and schools.
Direct visitors to personnel applications, informational forms, and literature.
Perform clerical duties as necessary and provide regular backup to other clerical office personnel.
Perform other related duties as assigned within the same classification or lower.