Lower School Receptionist

Nord Anglia Education•Houston, TX

2d•Onsite

About The Position

The Village School is seeking a professional, courteous, and dedicated Lower School Receptionist to provide an outstanding experience for students and parents. The receptionist answers calls, greets and assists visitors, provides information to students, and facilitates communication among administrators, teachers, and students’ families. The role requires communicating school policies, rules, disciplinary measures, and day-to-day operations, and may involve presenting policies and regulations to visitors. The position also provides administrative support to Lower School administration, handles visitor check-in in accordance with school security protocols, performs clerical work, manages correspondence and files, handles attendance and switchboard functions, and helps maintain a responsive, customer-centered front desk. The receptionist is expected to represent the Lower School professionally, maintain confidentiality, and assist with projects and front desk procedures as needed. The role reports to the Director of Lower School.

Requirements

Minimum 3–5 years of experience in an education or administrative setting.
Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
Ability to manage a busy front desk with frequent interruptions while maintaining composure and authority.
Ability to model a cooperative, respectful, congenial, and service-oriented approach toward visitors, parents, students, and staff.
Strong interpersonal and human relations skills.
Ability to establish and maintain productive working relationships with school staff.
Ability to read, write, and verbally present information effectively and respond to questions from students, staff, and parents.
Ability to learn and apply institutional policies and procedures.
Ability to prioritize work and meet deadlines while maintaining composure under stress.
Planning, organizational, and time-management skills, including the ability to work independently.
Good judgment and attention to detail.
Ability to maintain a high level of confidentiality.
Willingness to work a flexible schedule when required.

Nice To Haves

Bachelor’s degree preferred but not required.
Technical troubleshooting skills are a plus.
Familiarity with GSuite, including Google Sheets and Google Docs.

Responsibilities

Function as the receptionist and provide administrative support for Lower School administration.
Check in visitors, parents, and vendors according to The Village School security protocol.
Perform general clerical duties for the Lower School.
Prepare and transcribe reports, forms, memos, and letters.
Organize and maintain files, including correspondence, student enrollment records, and confidential materials.
Route incoming and outgoing correspondence and materials accurately.
Manage switchboard functions.
Handle student attendance.
Maintain and communicate working knowledge of public information, policies, procedures, and events to internal and external customers.
Communicate with all parties in a businesslike, courteous, and efficient manner.
Represent the Lower School division professionally in all aspects of communication.
Help cultivate a responsive and customer-centered climate and respond to staff needs.
Handle internal and external customers graciously and effectively.
Direct inquiries to appropriate division personnel as needed.
Assist with projects as necessary.
Maintain an up-to-date procedures and policies manual for Lower School front desk operations.