Receptionist

Beth Israel Lahey Health • Danvers, MA

2d • Onsite

About The Position

BILH Primary Care is seeking a Receptionist to serve as a frontline representative, upholding the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position creates the first impression of the office and significantly influences the ultimate care of patients by setting the tone for a positive patient experience. The role is critical to the healthcare experience, ensuring patients receive the right care at the right time.

Requirements

• High School Degree or GED
• A minimum of 1 year of experience in a high-volume customer service-related position
• Strong customer service skills
• Strong PC skills
• Effective written and verbal communication skills
• Ability to multitask
• Vaccination against influenza (flu) as a condition of employment

Responsibilities

• Exercise the highest standards of customer service in all interactions with patients and staff
• Perform phone interactions
• Handle patient registration
• Manage scheduling
• Collect co-pays and handle billing
• Conduct appointment confirmation calls
• Ensure that patients are able to receive the right care at the right time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees