Meadows of Napa Valley - Receptionist

Odd Fellows Home of California•Napa, CA

8d•Onsite

About The Position

Located in the heart of Wine Country, The Meadows of Napa Valley, a not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking our next Meadows of Napa Valley - Receptionist to join our team! The schedule is part time, and will include Saturday / Sunday shifts.

Requirements

Possess a current CPR certification, or be willing to obtain one upon hire.
Exceptional phone etiquette and professional communication skills.
Demonstrate strong customer service and hospitality orientation, to create a welcoming and supportive environment.
Excellent verbal and written communication skills, including the ability to follow oral and written instructions.
Ability to demonstrate tact, discretion, empathy, and professionalism in sensitive or emotionally challenging situations.
Proactive problem‑solving skills, with the ability to anticipate needs and resolve concerns before escalation.
Utilize strong critical thinking and judgment, with the ability to identify alternative solutions.
Outstanding organizational skills, attention to detail, and ability to manage multiple priorities in a fast‑paced environment.
Ability to complete forms and maintain comprehensive documentation, including incident reports and operational records.
Proficiency with standard office equipment, including multi‑line phone systems, computers, copiers, and scanners.
Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.

Nice To Haves

Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field preferred.
Experience interacting with the public in high‑volume or sensitive situations preferred.
Experience with Point Click Care (PCC) or other electronic health record (EHR) systems preferred.
Experience working with older adults or in senior living, healthcare, hospitality, or customer-service-focused environments preferred.

Responsibilities

Serve as an ambassador for The Meadows of Napa Valley, delivering exceptional customer service and fostering a warm, professional, and hospitable environment for residents, families, guests, vendors, and employees.
Act as the initial responder during resident emergencies, including incidents in apartments and situations within the community requiring 911 activation.
Follow established emergency protocols, notify appropriate personnel, and assist emergency responders as needed.
Prepare timely, accurate, and detailed incident reports and related documentation following emergencies, accidents, injuries, or other reportable events, ensuring compliance with community policies and regulatory requirements.
Provide a hospitality‑driven experience by anticipating needs, identifying concerns, and connecting individuals with appropriate services or departments.
Assist residents, employees, and guests by providing information and directing them to appropriate departments via phone, email, and in‑person interactions.
Exercises sound judgment, critical thinking, and independent decision‑making when addressing resident concerns, visitor requests, and unexpected situations within established guidelines.
Greets and assists visitors and prospective residents, offering community information and directing inquiries to Sales and Marketing as appropriate.
Supports community security efforts by greeting, assisting, and screening all visitors, vendors, contractors, employees, and residents.
Maintain accurate records in PointClickCare (PCC) and other internal systems, including resident, visitor, and operational documentation.
Manages mail and package handling, including receiving, sorting, and distributing USPS and inter-office mail.
Record incoming deliveries, notify recipients, and forward items to the appropriate departments.
Serves as central hub for communication and coordination among all buildings within the community.
Promotes the organization’s Mission, Vision, and Values, demonstrating commitment to the Culture of Excellence and strategic goals.
Performs other duties as assigned.