Receptionist - Hidden Valley HOA

Kenrick Corporation•City of Rochester, NY

4d•$17 - $19•Onsite

About The Position

The Receptionist will effectively and efficiently monitor the reception area of the clubhouse under the guidance of the Clubhouse Director. This role involves maintaining cordial relationships with residents, associate members, contractors, and the Board of Directors, providing satisfactory and complete service to all. The Receptionist is authorized to execute tasks outlined in the job description and should refer ambiguous or questionable requests to the Clubhouse Director or Property Manager for direction.

Requirements

Customer service skills
Computer skills
Organizational skills
Ability to monitor the fitness room every half hour
Ability to collect money and generate receipts
Ability to enter information into member and homeowner lists
Ability to monitor and manage questionnaires
Ability to record messages
Ability to log and file requests
Ability to check answering machine and deliver messages
Ability to return phone calls
Ability to transfer messages
Ability to communicate with lifeguards
Ability to keep and monitor a daily facilities usage log
Ability to assist with facility reservation paperwork
Ability to submit collected deposits and fees daily
Ability to complete a daily clubhouse close-up checklist
Ability to copy, collate, staple, and sort documents
Must be available to work weekends

Nice To Haves

Experience with FAX machine, copier

Responsibilities

Answer phone and in-person inquiries and accurately log them.
Utilize office/clubhouse equipment (FAX machine, copier, computer programs) skillfully and proficiently.
Present members with necessary fitness equipment/devices and monitor the fitness room every half hour.
Assist new members with completing necessary paperwork, collecting money, and generating receipts.
Enter new member information into member's file and file new member forms.
Keep and monitor updated expiration lists.
Enter new homeowner information into both alpha and unit number lists.
Monitor and manage new homeowner questionnaires.
Record messages on spiral carbon message notes.
Log variance requests and file them in the Architecture folder.
Check the answering machine for messages and deliver them to the appropriate person.
Return phone calls as directed by the Clubhouse Director or Property Superintendent.
Transfer messages to the pool area if directed.
Communicate with lifeguard(s) regarding pool and sauna.
Keep and closely monitor an accurate daily facilities usage log at the desk (classes, fitness room, meeting room, lounge, racquetball courts, tennis courts and pool).
Assist homeowners and members with completing necessary paperwork to reserve facilities (lounge, meeting room, pool), including collecting and providing accurate receipts for deposits and rental fees.
Log facilities usage information as directed by the Clubhouse Director.
Submit collected deposits and fees daily to the Clubhouse Director.
Complete a daily clubhouse close-up checklist at the end of each workday.
Copy, collate, staple, and sort monthly Valley News as directed by the Clubhouse Director.
Complete any other task as directed by the Clubhouse Director.