Receptionist - Hidden Valley HOA

Kenrick Corporation•Rochester, NY

2d•Onsite

About The Position

The Receptionist will effectively and efficiently monitor the reception area of the clubhouse under the guidance of the Clubhouse Director. This role involves maintaining cordial relationships with residents, associate members, contractors, and the Board of Directors, providing satisfactory and complete service to all. The Receptionist is authorized to execute tasks outlined in the Job Description, referring ambiguous or questionable requests to the Clubhouse Director or Property Manager for direction. Monetary responsibilities must be adhered to in accordance with the job description.

Requirements

Customer service skills
Computer skills
Organizational skills
Ability to monitor the fitness room every half hour
Ability to assist new members with paperwork, collect money, and generate receipts
Ability to enter and manage homeowner information and questionnaires
Ability to record messages and log variance requests
Ability to return phone calls
Ability to communicate with lifeguards
Ability to monitor facilities usage logs
Ability to assist homeowners with facility reservations and collect fees/deposits
Ability to complete a daily clubhouse close-up check list
Ability to copy, collate, staple, and sort documents
Must be available to work weekends

Responsibilities

Answer phone and in-person inquiries and accurately log them as directed.
Utilize office/clubhouse equipment (FAX machine, copier, computer programs) skillfully and proficiently.
Present members with necessary fitness equipment/devices and monitor the fitness room every half hour.
Assist new members with completing necessary paperwork, collecting money, and generating receipts. Enter new information into member's file, file new member forms, and keep and monitor updated expiration lists.
Enter new homeowner information into both alpha and unit number lists. Monitor and manage new homeowner questionnaires.
Record messages on spiral carbon message notes. Log variance requests and file them in the Architecture folder.
Check answering machine for messages and give them to the appropriate person.
Return phone calls as directed by the Clubhouse Director or Property Superintendent.
Transfer messages to the pool area if directed.
Communicate with lifeguard(s) regarding pool and sauna.
Keep and closely monitor an accurate daily facilities usage log at the desk (classes, fitness room, meeting room, lounge, racquetball courts, tennis courts, and pool).
Assist homeowners and members with completing necessary paperwork to reserve facilities (lounge, meeting room, pool), including collecting and providing accurate receipts for deposits and rental fees.
Log facilities usage information as directed by the Clubhouse Director.
Submit collected deposits and fees daily to the Clubhouse Director.
Complete a daily clubhouse close-up check list at the end of each workday to be submitted to and reviewed by the Clubhouse Director the following day.
Copy, collate, staple, and sort monthly Valley News as directed by the Clubhouse Director.
Complete any other task as directed by the Clubhouse Director.