Receptionist

CenterWell•Las Vegas, NV

26d•Onsite

About The Position

The Receptionist is an onsite Front Office Healthcare Support professional who reports to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout, serving as the Patient Access Coordinator and helping maintain data quality, revenue integrity, and smooth patient flow through the clinic. The position is the first and last point of contact for patients and uses empathy and clear communication to support patient satisfaction and retention. The Receptionist prepares for visits by reviewing schedules 24–48 hours in advance, facilitates digital-first intake, manages waiting-room and EMR task queues, communicates delays, collects patient payments, completes checkout and follow-up scheduling, and conducts outreach for no-shows or preventive-care appointments. The role is scheduled for 40 hours per week.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Experience or knowledge using scheduling systems to optimize staffing levels.
Ability to handle patient concerns while maintaining rapport.
Ability to consistently follow defined workflows.
Ability to manage patient needs across scheduling and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously.
Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

Knowledge of appropriate channels and escalation rules.
Ability to use and verify digital intake data.
Knowledge of how to protect patient identity.
Familiarity with clinical operations.
Ability to assist in patient registration.
Familiarity with types of clinic visits.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
Facilitate patient check-in using digital tools and accurately complete demographics, consents, and patient-ready signals.
Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
Discuss patient financial responsibility, collect co-pays and outstanding balances, process payments, and reconcile the daily drawer.
Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive-care appointments.
Verify patient identity and insurance coverage to support accurate records and prevent billing errors and denials.
Handle incoming calls and patient concerns professionally while maintaining rapport.
Maintain accurate and complete records and coordinate effectively with clinical and front-office teams.