Receptionist

SPS North America•Tempe, AZ

About The Position

The Receptionist provides prompt, courteous, and efficient service to visitors, callers, corporate employees, and clients while maintaining a professional image of the company. The role includes greeting and assisting visitors, answering and routing inbound calls and correspondence, managing visitor registration and access procedures, and responding appropriately to sensitive inquiries. The position may also provide cross-trained support in mail and shipping, hospitality, and general office or facilities services based on operational needs. Tasks may include receiving and tracking packages, distributing mail, replenishing kitchens and service areas, setting up meeting rooms, monitoring office supplies and copy/print equipment, and providing light administrative support. The Receptionist trains a backup, follows applicable policies and procedures, and proactively assists other teams as needed. The role requires a professional attitude and appearance, strong customer-service and communication skills, organization, attention to detail, confidentiality, and the ability to manage multiple tasks and changing priorities. A high school diploma or equivalent and 1–3 years of prior work experience are required. The work may involve extended periods of sitting, standing, or walking; operating office equipment; and frequently lifting or moving items weighing 40 pounds or more.

Requirements

High school diploma or equivalent.
1–3 years of prior work experience.
Ability to work assigned hours determined by the manager.
Excellent organizational and time-management skills.
Analytical ability and aptitude for problem-solving.
Strong written and verbal English communication skills.
Ability to multitask and prioritize tasks, assignments, and customer needs.
Ability to maintain confidentiality and adhere to company policies and procedures.
Professional appearance and attitude.
Ability to learn and use computer-based systems and equipment, including multi-line phone systems, PC/Mac systems, MS Office, multifunction devices such as copiers and scanners, fax and mail machines, and other equipment used in SPS service areas.
Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to frequently lift or move 40 pounds or more.

Nice To Haves

Prior administrative, receptionist, or concierge experience.

Responsibilities

Provide courteous, high-quality customer service to employees, visitors, and callers.
Answer incoming calls and correspondence, route callers appropriately, and handle global and potentially confidential calls professionally and promptly.
Prioritize calls and escalate customer-service issues through the appropriate chain of command.
Ensure visitors complete, sign, and understand their responsibilities under the corporation’s Nondisclosure Agreement.
Register visitors and issue or activate employee access cards and temporary badges as needed.
Follow up on loaned access cards and contact Security if a card is not returned by the end of the day.
Keep company phone and speed-dial lists current.
Train a backup and provide guidance on policies and procedures.
Notify employees about inbound deliveries or direct deliveries to the Mail Room, as appropriate.
Provide light administrative support, including scheduling meeting rooms, ordering catering, and assisting with other team tasks.
Maintain an orderly reception area and keep visitor reading materials available.
Replenish barista, pantry, conference, kitchen, and meeting areas; monitor and order office supplies as needed.
Set up and take down meeting and conference rooms as needed.
Assist with sorting and distributing mail and receiving and tracking packages.
Assist with copy and print orders and monitor copy/print equipment for satisfactory functionality.
Provide back-office coverage and other support during downtime or as operational needs require.
Maintain professionalism and composure when interacting with callers and visitors, including when handling sensitive inquiries.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and a health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.