Receptionist

CenterWell•Las Vegas, NV

6d•$38,000 - $45,800•Onsite

About The Position

The Receptionist serves as a Patient Access Coordinator on the onsite Front Office Healthcare Support team, reporting to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout by maintaining data quality and revenue integrity and coordinating patient flow through the center. The Receptionist performs core front office responsibilities within defined workflows and escalates issues appropriately. Responsibilities include preparing for visits by reviewing schedules 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps; facilitating digital-first check-in and accurate completion of demographic information, consents, and Patient Ready signals; monitoring waiting-room and EMR queues and communicating delays; balancing arrivals, calls, and administrative tasks; discussing financial responsibility, processing payments, and reconciling the daily drawer; and completing checkout, scheduling follow-ups, and outreach for missed or preventive care appointments.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Ability to handle patient concerns while maintaining partnerships.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling, hand-offs, and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information and cash.
Demonstrate professionalism, adaptability, and a growth mindset.
Demonstrate receptiveness to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps, resolving routine gaps or escalating them according to established steps.
Facilitate patient check-in using digital tools and ensure demographic information, consents, and Patient Ready signals are completed accurately.
Monitor the waiting room and EMR task queues and communicate delays to patients and clinical staff.
Balance patient arrivals, incoming calls, and assigned administrative tasks while maintaining accuracy.
Discuss patients’ financial responsibility, process payments accurately, and conduct daily drawer reconciliations.
Complete patient checkout, schedule follow-up appointments, and conduct outreach for missed or preventive care appointments.
Verify patient identity and insurance coverage to support data quality and prevent billing errors and denials.
Coordinate patient arrivals and signal patient readiness to the clinical team to help minimize wait times.
Address patient concerns with empathy and clear communication, supporting patient satisfaction and retention.