Receptionist

Service Corporation International•Lubbock, TX

13d

About The Position

Receives client families and visitors at the front desk by greeting, welcoming, directing, and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls and performs other general office support duties.

Requirements

High school diploma or equivalent.
Six months of general office, receptionist, or administrative support experience preferred.
Proficiency operating telephones, fax machines, and copiers.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills to handle sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that includes Saturday and/or Sunday and beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff members when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, location directions, and related topics.
Immediately notify and involve management with customer service and security issues.
Receive deceased belongings from family members and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Maintain a comfortable environment for clients, providing beverages and other amenities for families as needed; may make coffee.
Maintain the guest-waiting area by disposing of trash, replacing tissues, and generally straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
May perform light typing, proofreading, data entry, or printing.