Evening Receptionist

WSLM Recruiting•Taylorsville, UT

About The Position

The Receptionist serves as a welcoming first point of contact for residents, families, visitors, prospective residents, and associates at a senior living community. The role greets guests, manages incoming calls, answers general questions, provides administrative and clerical support, and helps maintain a warm, professional, and organized front-office environment. The Receptionist may also support prospective residents and families, assist with community tours, and help coordinate appointments, activities, transportation, and other resident needs. The schedule is Monday, Wednesday, and Friday from 4:30 p.m. to 7:30 p.m., and every other Saturday from 8:30 a.m. to 5:00 p.m. The starting hourly rate is based on experience and qualifications, with opportunities for future pay growth based on performance and career development.

Requirements

Excellent verbal, written, and telephone communication skills.
A friendly, professional, and service-oriented approach when interacting with residents, families, visitors, and associates.
Basic computer skills, including familiarity with email, word processing, data entry, and standard office technology.
Ability to learn and effectively operate multi-line telephone and office systems.
Ability to perform basic mathematical calculations.
Strong organization and attention to detail.
Ability to multitask, prioritize responsibilities, and remain composed in a busy front-desk environment.
Ability to handle confidential and sensitive information with discretion.
A genuine desire to contribute to a welcoming and supportive senior living community.

Nice To Haves

High school diploma or equivalent preferred.
0–1 year of receptionist, administrative, hospitality, or customer service experience preferred.
Senior living, healthcare, hospitality, or similar service-oriented experience is a plus but not required.

Responsibilities

Greet residents, families, visitors, prospective residents, and associates with professionalism and genuine hospitality.
Answer, screen, transfer, and direct incoming calls using a multi-line telephone system.
Take accurate messages and promptly deliver them to the appropriate individuals.
Respond to general questions about the community and connect callers and visitors with appropriate resources.
Answer basic community inquiries from prospective residents and families and assist with the sales and marketing process as directed.
Assist with community tours when needed.
Sort, organize, and distribute incoming mail and correspondence according to community procedures.
Provide clerical support, including typing, data entry, filing, copying, labeling, document preparation, and maintaining organized records.
Assist with office functions such as ordering and distributing supplies, preparing reports and packets, and other administrative needs.
Assist with scheduling appointments, activities, transportation, or other resident needs as assigned.
Maintain the confidentiality and security of resident, associate, and community information.
Keep reception and front-office areas organized, professional, and welcoming.
Build positive relationships with residents and families through patient, kind, professional, and attentive service.

Benefits

401(k) with a dollar-for-dollar company match up to 4%.
Hotel discounts at select Western States Lodging & Management properties.
Eligible full-time associates may receive medical, dental, and vision insurance plans, plus Health Savings Account options.
Eligible full-time associates may receive optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
Eligible full-time associates may receive Personal Time Off (PTO) and vacation benefits.
Opportunities for future pay growth based on performance and career development.
Ongoing professional development and opportunities for long-term career growth.

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