Receptionist

Elevation Healthcare, LLC•Marietta, GA

7d•Onsite

About The Position

The Receptionist serves as the first point of contact for residents, families, visitors, and staff at the skilled nursing facility. This position is responsible for managing the front desk, answering and directing telephone calls, greeting and assisting visitors, and providing general administrative support to the facility. The Receptionist plays a vital role in creating a warm, professional, and welcoming environment that reflects the facility’s commitment to compassionate, resident-centered care.

Requirements

High school diploma or equivalent required
Minimum of 1–2 years of receptionist, front desk, or customer service experience
Excellent verbal and written communication skills with a warm, professional demeanor.
Strong organizational skills and ability to manage multiple tasks simultaneously in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (multi-line phone systems, fax, copier).
Ability to remain calm, patient, and professional when interacting with residents, families, and visitors in emotionally sensitive situations.
Regular and reliable attendance is required to perform the essential functions of this position.

Nice To Haves

Associate’s degree or post-secondary coursework in business administration or a related field preferred.
Experience in a healthcare or long-term care setting strongly preferred.
Basic understanding of HIPAA and patient confidentiality requirements preferred.

Responsibilities

Greeting all residents, families, visitors, and vendors in a courteous, professional, and compassionate manner.
Monitor and manage visitor sign-in procedures, verifying identification and issuing visitor badges in accordance with facility policy.
Notify appropriate staff of resident visitors, deliveries, and vendor arrivals in a timely manner.
Maintain a clean, organized, and professional front desk and lobby area at all times.
Answer all incoming calls promptly, professionally, and courteously; direct calls to the appropriate department or staff member.
Take and relay accurate messages for staff, residents, and families as needed.
Assist callers with general questions about the facility, visiting hours, directions, and services; escalate complex inquiries to appropriate personnel.
Operate paging and intercom systems as needed.
Perform general clerical duties including filing, copying, scanning, faxing, and data entry.
Distribute incoming mail, faxes, and packages to the appropriate departments or individuals.
Maintain and update facility logs, visitor records, and other front desk documentation.
Assist with scheduling appointments and coordinating meeting room usage as requested.
Support administrative staff and department directors with special projects and tasks as assigned.
Respond promptly and empathetically to resident and family inquiries, concerns, and requests, escalating as appropriate.
Foster a customer-service culture at the front desk, reflecting the facility’s values of dignity and respect.
Assist residents or family members in reaching the appropriate department or team member for care-related concerns.
Monitor access to the facility, ensuring only authorized individuals enter in accordance with facility security policies.
Follow and enforce visitor and infection control protocols, including sign-in requirements and any applicable screening procedures.
Report safety concerns, unusual incidents, or security issues promptly to the Administrator or appropriate staff.
Maintain confidentiality of resident information in compliance with HIPAA regulations at all times.