Receptionist
About The Position
The Receptionist serves as the first point of contact for patients and visitors, providing a welcoming and professional environment. The role supports smooth front desk operations by greeting patients, checking them in and out, collecting payments, and performing general administrative tasks. The position operates in a front office setting within a medical practice and involves frequent interaction with patients and staff. It requires regular use of office equipment, including computers, phones, copiers, and scanners. The employee is regularly required to sit, stand, and walk for extended periods, occasionally lift up to 20 pounds, and maintain visual acuity for computer work.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and accuracy.
- Commitment to maintaining patient confidentiality.
- Proficient computer skills.
- Ability to maintain professionalism under pressure.
- High school diploma or equivalent.
Nice To Haves
- Previous front desk, receptionist, or customer service experience is preferred.
- Medical office experience is a plus.
Responsibilities
- Greet and assist patients, visitors, and vendors in a professional and courteous manner.
- Check in patients, verify demographic and insurance information, and update records as needed.
- Collect co-pays and outstanding balances.
- Schedule, reschedule, and cancel patient appointments as requested.
- Answer and direct incoming phone calls to the appropriate department.
- Maintain a clean, organized, and professional reception area.
- Assist with administrative projects and clerical tasks as assigned.
- Maintain patient confidentiality at all times.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
