Receptionist

Kindred Healthcare•Indianapolis, IN

About The Position

The Receptionist operates the telephone switchboard, relays incoming, outgoing, and interoffice calls, greets visitors, and directs them to appropriate locations. The role may include contacting families and meeting with them to complete admission paperwork in a timely manner. When requested, the Receptionist performs charge entry and follows charge-control guidelines to support accurate and timely capture, control, and reconciliation of charges.

Requirements

Must read, write, and speak fluent English.
Must have good and regular attendance.
On-the-job or equivalent training/experience in a healthcare setting.

Nice To Haves

High school diploma or equivalent, including education equivalent to completion of secondary school, or demonstrated ability to perform the essential functions of the role (preferred).

Responsibilities

Courteously answer, route, and screen outside calls to the proper department or extension; transfer calls, take accurate messages, and hold calls when necessary.
Answer and screen in-house calls; take phone messages for doctors and personnel, requests for pages, and calls for patients who need assistance.
Greet visitors, vendors, and physicians; identify oneself, explain hospital policies such as parking and visitation when asked, and direct people to the appropriate location.
Page code blue, fire alerts, stat calls, and emergency calls according to protocol.
Maintain an up-to-date list of departments and extension numbers, as well as phone numbers for area hospitals.
Maintain alphabetical and numerical logs of patient names, room numbers, and telephone extensions to expedite relaying calls.
Notify clinical leadership of emergency patients entering the hospital.
Receive disaster information, notify appropriate personnel and departments, and signal all clear when appropriate.
Contact and meet with families to complete admission paperwork in a timely manner when required.
Perform charge entry and follow charge-control guidelines when requested.
Perform other related duties as assigned.