Receptionist

CenterWell•Las Vegas, NV

5d•Onsite

About The Position

The Receptionist serves as the Patient Access Coordinator on the Front Office Healthcare Support team, delivering a safe, accurate, and welcoming patient experience from pre-arrival through checkout. This onsite role performs core front-office responsibilities within defined workflows and escalates issues appropriately. The position helps maintain data quality and revenue integrity while coordinating the movement of patients through the center. It reports to the Center Administrator. The role verifies patient identity and insurance coverage, coordinates arrivals with the clinical team, and supports patient satisfaction through empathetic, clear communication. It also identifies and collects copayments and outstanding balances at the point of service. Responsibilities include reviewing schedules 24–48 hours ahead for missing documentation, expired authorizations, and insurance gaps; facilitating digital check-in and accurate completion of demographic information, consents, and patient-readiness signals; monitoring waiting-room and EMR queues and communicating delays; balancing arrivals, calls, and administrative tasks; processing payments and reconciling the daily drawer; completing checkout and scheduling follow-ups; and conducting outreach for missed or preventive-care appointments.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Knowledge of scheduling systems for staffing optimization.
Knowledge of EMR systems and patient data management.
Ability to handle patient concerns while maintaining partnerships.
Ability to consistently follow defined workflows.
Ability to manage patient needs across scheduling, hand-offs, and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
Demonstrate reliability, punctuality, and integrity when handling protected health information and cash.
Demonstrate professionalism, adaptability, a growth mindset, and receptiveness to coaching.

Nice To Haves

Knowledge of communication channels and escalation guidelines.
Knowledge of digital intake and data verification processes.
Knowledge of patient identity protection.
Knowledge of clinical operations and types of clinic visits.
Knowledge of patient registration processes.
Ability to independently solve routine front-office issues.
Ability to manage complex workloads and multiple responsibilities.
Medical receptionist certificate from a specialty school.
Customer service experience.

Responsibilities

Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps, resolving routine issues or escalating them according to established steps.
Verify patient identity and insurance coverage to support accurate data and prevent billing errors and denials.
Facilitate digital patient check-in and ensure demographic information, consents, and Patient Ready signals are completed accurately.
Coordinate patient arrivals and signal patient readiness to the clinical team to support patient flow and minimize wait times.
Monitor the waiting room and EMR task queues, and communicate delays to patients and clinical staff.
Balance patient arrivals, incoming calls, and assigned administrative tasks while maintaining accuracy.
Discuss patients’ financial responsibility, identify and collect copayments and outstanding balances, process payments accurately, and reconcile the daily drawer.
Complete patient checkout, schedule follow-up appointments, and conduct outreach for missed or preventive-care appointments.
Handle patient concerns, maintain accurate records, follow defined workflows, and escalate issues appropriately.