Receptionist/Telephone Operator

Virginia Beach Obstetrics & Gynecology • Virginia Beach, VA

9d

About The Position

Virginia Beach OBGYN is hiring a full-time Medical Receptionist to support its front office and provide a welcoming, helpful experience for patients. The role involves greeting patients, answering and directing phone calls, scheduling appointments, collecting copays, maintaining accurate patient information, and explaining insurance coverage and forms. The receptionist serves as a friendly link between patients and the care team and helps keep the front office organized. The schedule is Monday through Friday, with occasional evening shifts until 7 p.m.

Requirements

• High school diploma or equivalent.
• At least one year of customer service or receptionist experience.
• Strong communication skills and a calm, can-do attitude.
• Strong attention to detail and ability to stay composed during busy periods.
• Comfort using computers, phones, and copiers.
• Interest in helping people.

Nice To Haves

• Experience with medical administrative support tasks.
• Proficiency using electronic health records (EHRs).
• Healthcare front desk experience.

Responsibilities

• Welcome patients and provide a friendly reception.
• Answer telephone calls courteously and professionally; listen clearly and help calm stressed callers.
• Schedule appointments accurately.
• Collect copays.
• Maintain accurate patient information for billing purposes.
• Explain insurance coverage and forms to patients.
• Act as a friendly connection between patients and the care team.
• Help keep the front office organized and running smoothly.

Benefits

• Competitive pay based on experience.
• Health insurance.
• Dental insurance.
• Disability insurance.
• Life insurance.
• Pet insurance.
• Generous paid time off.
• Flexible spending account.
• Retirement plan options.
• Supportive, women-centered team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED