Receptionist/Secretary

South Shore Health•Weymouth, MA

7d•Onsite

About The Position

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas. The Receptionist/Secretary role involves customer service, managing daily assignments, utilizing technology, and contributing to department development and maintenance. This is a full-time position with a standard workday, though flexibility may be required.

Requirements

Minimum Education - Preferred High school or equivalent
Minimum Work Experience 2 years working experience.
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Excellent telephone skills and etiquette
Ability to work well under pressure
Ability to work accurately and efficiently
Must have computer knowledge

Responsibilities

Greet and acknowledge all patients and visitors, both in office and on telephone, with professionalism and direct to appropriate services.
Act as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express genuine interest.
Follow through on messages to ensure the entire team is informed of issues as needed.
Monitor patient flow throughout the day and inform staff as needed regarding priority orders.
Foster a pleasant and professional office environment in keeping with Culture of Service Excellence standards.
Answer telephone by the third ring, using department accepted greeting and in a professional tone in accordance with the hospital’s telephone etiquette standards.
Check phone messages each hour and respond to calls within the same business day.
Obtain new patient information for all new patients – ensure patients fill out all appropriate relevant new patient information. Review for completeness and request any missing information. Verify information as necessary, including insurance status, current insurance information and insurance card. Scan front and back of insurance card and collect co-payment. Make sure primary physician is current and up-to-date and request any referral when necessary or sign a waiver.
Assemble new patient record/chart according to established procedure.
At the end of the day, call each no-show patient, noting this on the patient’s chart.
Review demographics, change if necessary.
Collect pharmacy information/enter correctly into PM and EMR systems.
If new patient, have patient complete history and physical form, HIPAA form, and patient info form.
Document copay in Epic, balance at end of session.
Check mass health eligibility upon patient arrival.
Have patient complete symptom score sheet if MD requires it.
Put any attached paperwork in MD rack.
Check faxed reports periodically throughout the day and file appropriately.
Turn monies into billing department.
Call patients to reschedule and/or cancel appointments.
Perform opening/late night duties.
Prepare front desk for the day, including printing patient lists, collate medication lists and symptom score list with master list.
Check in and out patients as needed.
Schedule diagnostic testing including but not limited to x-rays, ultrasounds, CT Scans, MRI’s.
Obtain precertification for procedures when required.
Under physician supervision, call in prescriptions to pharmacy and complete necessary documentation in patient medical record.
Under physician supervision, call patients with test results.
Schedule patient for next appointment.
Explain to patients requirements for upcoming test/procedure.
Collect additional clinical data as requested by MD.
Work independently to complete daily assignments by the end of the shift and long term assignments by deadline established.
Work independently and keep supervisor informed of tasks that have been assigned.
Seek out co-workers to assist with their assignments when time allows.
Work independently with infrequent need for supervision.
Embrace technological solutions to work processes and practices.
Present and initiate new processes and practices to improve department performance.
Offer suggestions for changes to improve department work processes and practices.
Act as a mentor for other staff with technological applications.
Participate in activities for job skills development and to develop the SS Urology office.
Continuously set new goals for self during the year.
Consistently demonstrate career/skill development by attending in-services to promote or develop SS Urology.
Continuously participate in committees or participate in in-services to promote or develop SS Urology.
Demonstrate willingness to identify and/or assume activities relative to the developmental needs of the department.
Work independently and keep supervisor informed of tasks that have been taken.
Continuously offer to flex schedule to accommodate patient/departmental needs.
Recognize or seek out tasks that need to be addressed, that have not been assigned to them.
Assist in the maintenance of the department’s overall physical environment and infection control including cleaning equipment, temperature monitoring, area inspections.
Act as a mentor for new staff members.
Anticipate environmental needs of the department and address proactively and keep management informed of situation.
Alert management of concerns with the department and follow through with suggested actions independently - responds to the needs of the department.
Complete and record cleaning and temperature checks per checklist.
Be receptive and willing to attend to tasks when asked.