Receptionist/Scheduler (San Jose, CA)

DataForce by TransPerfect•San Jose, CA

2d•Onsite

About The Position

DataForce by TransPerfect is seeking a motivated Receptionist/Scheduler to join our team for a full-time, temporary data collection project in San Jose, CA! This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence and technology. As a Receptionist/Scheduler, you will serve as the primary point of contact for participants and their pets throughout the study experience. You will communicate with pet owners to schedule appointments, answer study related questions, and coordinate participant attendance. During onsite visits, you will welcome participants and their cats and dogs, verify required documentation, provide study instructions, and help maintain a clean, organized, and pet-friendly environment.

Requirements

Able to work onsite in San Jose, CA
Able to work a flexible schedule if needed
Must possess outstanding customer service skills - excellent verbal and written English communication skills with phone and email
Strong project management and prioritization skills
Self-motivated, quick learner, and organized
Ability to juggle multiple projects at once and effectively multitask
Possess a quality and detail-oriented mindset
Ability to work independently and meet deadlines
Resilient personality; ability to gather feedback and suggest changes to the current process
Ability to shift focuses quickly
Ability to lift up to 45 lbs when needed

Responsibilities

Manage and coordinate participant scheduling for study appointments according to project requirements
Handle phone calls, emails, and inquiries with professionalism
Perform general administrative duties including data entry, filing, and preparing materials
Liaise with onsite study staff to ensure smooth participant flow and efficient operations
Uphold confidentiality and ethical standards of the study
Manage participant arrival and departure at the onsite location through scheduling software
Ensure the site remains clean, organized, and pet-friendly, supporting a safe and welcoming environment for all pets and participants
Confirm that participant information is logged correctly
Guide each participant from project inception to completion, while distilling the purpose of the study
Ensure accurate and up-to-date information through transparent and clear communications
Facilitate project changes for scheduling and resource planning
File data collection project documentation when appropriate
Provide ongoing support and information to participants
Treat participants with the utmost level of care and professionalism
Responsible for the site setup and teardown activities, ensuring all event spaces, equipment, and materials are prepared and dismantled efficiently and according to operational standards