Receptionist Medical Records

MEDICA HEALTH MANAGEMENT INC•Southlake, TX

113d•Onsite

About The Position

The Receptionist/Medical Records role provides general administrative support for the agency and customer service to clients. The position answers incoming telephone calls and routes them to appropriate staff, and manages medical records for the home health department. Duties also include handling mail and documents requiring physician signatures, maintaining records and supplies, preparing packets, filing and organizing patient charts, and assisting managers with meeting minutes and memos.

Requirements

High school education.
Preferred 1–2 years of administrative experience.
Strong organizational skills and time-management skills.
Good communication skills and ability to establish rapport with staff.
Ability to work with patients and employees.
Ability to work proactively in a diverse and inclusive organization.
Excellent written communication, including writing clearly and informatively, editing work, and reading and interpreting legal written information.
Accuracy, thoroughness, and follow-through on commitments.
Ability to maintain confidentiality and respond effectively to questions from employees, managers, and outside entities.
Excellent verbal and written communication skills.
Ability to work with others to resolve issues and remain composed amid changing priorities.
Knowledge of company policies and procedures.
Ability to work to a timetable, follow instructions, respond to management direction, and solicit feedback to improve performance.
Excellent character references and a solid work background.
Ability to read, write, and speak English.
Knowledge and proficiency with office computer equipment and software.
Ability to multitask and work in a fast-paced office setting.
Ability to cope with conflict, stress, and crisis situations.

Nice To Haves

Spanish language skills.
1–2 years of administrative experience (preferred).

Responsibilities

Answer incoming calls and route them to appropriate staff.
Transfer calls to and from the answering service daily.
Distribute incoming mail daily and handle outgoing mail, including documents requiring physician signatures.
Develop and maintain an accurate employee phone roster.
Process documents requiring physician signatures: make and stamp copies, mail or fax documents or provide them to the courier, track dispatch dates, and follow up on documents not returned promptly.
Fax discharge summaries, transfer summaries, case conference summaries, and missed visit reports to physicians.
Ensure faxed documents are date-stamped.
Date-stamp incoming signed orders and 485s in Block 25, then route them to appropriate personnel for computer entry.
Prepare office-supply order lists with DOS approval and email them to the management company.
Verify received supplies against packing slips and provide the DOS with signed, verified packing slips.
Maintain adequate quantities of agency forms and prepare job application, personnel file information, and patient admission packets.
File documents in patient files and replace chart copies with originals as directed.
Break down and thin patient charts.
Type meeting minutes and memos for managers.
Perform other duties assigned by management.