Receptionist Medical Assistant

Hometown Urgent Care•Cleveland, OH

About The Position

At Hometown Urgent Care, the Receptionist Medical Assistant supports healthcare delivery through clinical and administrative tasks, helping ensure patient safety, welfare, and comfort. The role performs both front- and back-end duties, with receptionist work as the primary focus. The receptionist handles patient registration, insurance verification, phone calls, and clerical work. The position also performs occupational medicine examinations and related tasks, basic medical assisting, and other duties that support patient flow. The employee may travel to care centers within a designated region and may be assigned additional responsibilities as needed.

Requirements

High school diploma or equivalent.
Basic computer skills, including use of Electronic Medical Records (EMR).
Ability to function independently without close supervision.
Ability to exercise discretion and sound clinical and professional judgment.
Service-driven and team-oriented.
Excellent verbal and written communication skills.
Organized and attentive to detail.
Ability to balance multiple responsibilities.
Self-motivated and accountable.

Nice To Haves

Previous experience working in a medical office or receptionist role is preferred.
One to two years of experience working in a physician practice or clinic setting is preferred.

Responsibilities

Welcome patients and visitors to care centers with compassion and provide exceptional customer service.
Register patients and obtain demographic, insurance, and payment information.
Handle payments for services, including applicable co-pays.
Answer a multi-line phone system.
Perform basic medical assisting and occupational medicine duties to support patient flow.
Travel to care centers within the designated region.
Reconcile collected monies daily.
Protect patient rights by maintaining confidentiality of personal and financial information.
Perform occupational medicine testing, including urine drug screens and breath alcohol testing.
Clean and stock the site with other team members.
Train other team members.
Support all current and future service lines under the Urgent Care Specialists network, including Occupational Health, Clinical Research, Laboratory services, Vibrance, and Hometown Primary Care.
Perform additional job responsibilities as assigned; duties may be added or revised at the Company’s discretion.

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Complimentary visits to Hometown Urgent Care for employees and their spouse/domestic partner and children during employment