Receptionist Medical Assistant

Hometown Urgent Care • Cleveland, OH

1d

About The Position

At Hometown Urgent Care, the Receptionist Medical Assistant supports healthcare delivery through clinical and administrative tasks that promote patient safety, comfort, and well-being. Receptionist duties are the primary focus and include patient registration, insurance verification, answering phones, and clerical work. The position also performs occupational medicine exams and related tasks, along with basic medical assisting duties to support patient flow. The role may require travel to care centers within a designated region and support for service lines across the Urgent Care Specialists network.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including use of Electronic Medical Records (EMR).
• Ability to work independently without close supervision and consistently exercise discretion and sound clinical and professional judgment.
• Service-driven approach.
• Team orientation.
• Excellent verbal and written communication skills.
• Organized and attentive to detail.
• Ability to balance multiple responsibilities.
• Self-motivated and accountable.

Nice To Haves

• Previous experience working in a medical office or receptionist role.
• One to two years of previous experience working in a physician practice or clinic setting.

Responsibilities

• Welcome patients and visitors with compassion and provide exceptional customer service.
• Register patients by obtaining demographic, insurance, and payment information.
• Handle payments for services, including applicable co-pays.
• Answer a multi-line phone system.
• Perform basic medical assisting and occupational medicine duties to support proper patient flow.
• Travel to care centers within the designated region.
• Reconcile collected monies daily.
• Maintain confidentiality of patients’ personal and financial information.
• Perform occupational medicine testing, including urine drug screens and breath alcohol testing.
• Clean and stock the site with other team members.
• Train other team members.
• Support current and future service lines under the Urgent Care Specialists network, including Occupational Health, Clinical Research, Laboratory services, Vibrance, and Hometown Primary Care.
• Perform additional duties as assigned; job responsibilities may be added or revised at the company’s discretion.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Complimentary visits to Hometown Urgent Care for employees and their spouse/domestic partner and children during employment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED