Medical Assistant/Receptionist

Bear Lake Memorial Hospital•Garden City, UT

3d•Onsite

About The Position

Bear Lake Memorial Hospital is seeking a receptionist/clinic assistant to support providers and services at the Bear Lake Clinic in Garden City, Utah. Under immediate supervision, the position handles patient check-in and checkout, appointment management, and clinical support tasks. The role serves patients of all ages and includes registering patients for Urgent Care and other clinic services, helping patients as needed, and assisting clinical and professional staff. It also involves patient communications, payment processing, prescription-related tasks, referrals, prior authorizations, chart preparation, record scanning, and general office duties. The position requires maintaining a neat work area and stocking patient rooms. Applications are accepted until the position is filled.

Requirements

Appropriate license and/or certification from the State of Utah.
Current Basic Life Support (BLS) certification, maintained throughout employment.
Knowledge of medical terminology.
Ability to interact with patients, visitors, and staff in a caring, positive, and professional manner.
Ability to organize and coordinate schedules, solve problems, and prioritize tasks.
Professional telephone etiquette and effective communication skills.
Ability to operate a computer, including basic keyboarding skills.
High ethical and integrity standards.
Excellent customer service skills.
Adherence to confidentiality and privacy requirements.
Ability to file and retrieve information.
Willingness to adhere to established departmental service standards.
Good organizational skills.
Ability to read, understand, follow, and enforce safety procedures.
Ability to sit for extended periods and to stand, lift, carry materials or equipment, bend, and twist as required.
Ability to complete essential duties with or without reasonable accommodation.
Consistently support compliance and the principles of responsibility, including reporting noncompliance and following applicable requirements and organizational policies.
Contribute to the culture and mission of the most caring hospital.

Responsibilities

Check patients in and out and register patients arriving for Urgent Care and other clinic services.
Schedule and confirm patient appointments; manage schedules and assist patients as needed.
Record vital signs and discuss and record patients’ chief health concerns.
Perform tests, administer injections, and assist with procedures.
Assist clinical and professional staff with patient care and discern patients’ urgent or emergent needs.
Call pharmacies to order prescriptions and ensure controlled-substance prescriptions are handled appropriately.
Set up patient referrals and complete prior authorizations for procedures, diagnostic testing, and other services as required.
Pull and prepare patient charts, scan patient records, and perform other general office duties.
Maintain a neat work area and stock patient rooms with supplies.
Manage incoming and outgoing telephone calls, take patient messages, and relay information to providers or other staff.
Process patient payments.
Perform other related duties as assigned.
Work cooperatively with patients, staff, physicians, consultants, and ancillary service providers.
Protect privacy and confidentiality, organizational assets, and compliance with applicable laws, regulations, accreditation and licensure requirements, and organizational policies and procedures.
Read, understand, follow, and enforce safety procedures.