Receptionist & Insurance Clerk - YCFC

Graham Regional Medical Center•Graham, TX

2d•Onsite

About The Position

The receptionist/insurance clerk is responsible for checking in/out patients, scheduling appointments, taking payments, answering the phone, verifying insurance and other related duties. The clerk is also responsible for entering data in the computer and helping in other areas when needed. This role primarily interacts with administration, physicians, employees, patients, and visitors.

Requirements

High School or equivalent required
BLS certification required
One year customer service experience required
Must be committed to quality and patient safety at all times
Excellent command / highly proficient in spoken and written English
Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation and email
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team
Must be able to manage several interruptions throughout the shift
Must have strong interpersonal and communication skills, verbal and written
Must have strong time management skills
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Sufficient hearing, vision and dexterity to perform duties safely
Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment

Nice To Haves

Medical office or healthcare experience preferred
Bilingual in Spanish preferred

Responsibilities

Assist patients and families in making appointments in person and on the phone
Take payments in person and on the phone
Accurate and timely documentation in Electronic Health Records
Provide exemplary customer service
Maintain confidentiality and compliance with HIPAA
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities
Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form
Attend meetings as required
Perform other duties as requested or assigned
Demonstrate continuous commitment to the maintenance of a clean and safe work environment that is compliant with applicable regulatory agency requirements
Follow established infection control procedures
Ensure the effective and safe use of all equipment used in his/her activities, if applicable
Adhere to the assigned schedule and report to work on-time
Abide by the requirements set forth in the Code of Conduct and report suspected violations of the Code of Conduct
Recognize, appreciate and incorporate a patient's and family's unique differences, such as culture, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values, into an individualized plan of care or plan of action