Receptionist - Float (Travel Required)

Oklahoma Heart Hospital • Oklahoma City, OK

22d • Hybrid

About The Position

Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.

Requirements

• High school diploma or equivalent required.
• One (1) year work experience in the medical front office setting preferred, not required.
• One (1) year experience with multi-phone system preferred.
• Knowledge of medical terminology preferred.
• Skill in developing and maintaining department quality assurance.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.

Responsibilities

• Travels to rural clinics as well as the metro Oklahoma City area to assist with coverage for the physician clinics.
• Floats to clinic locations to fill in front office positions on an as-needed basis, including Operator, Scheduler, Check-in, Check-out, Clinic Receptionist, Medical Secretary and Medical Records following front office policies and procedures.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Screens visitors/vendors and directs them to appropriate personnel.
• Checks in patients, copies front and back of insurance card(s) and verifies and updates necessary demographic information.
• Verifies billing information and existing balances.
• Assists in answering multi-line telephone system and properly and efficiently screens calls.
• Routes calls to appropriate personnel.
• Takes messages regarding patient/pharmacy calls requesting prescription refills, forwarding them to appropriate personnel.
• Schedules patient appointments for physician office visits/diagnostic testing on EPIC computer system, following office scheduling policies and procedures.
• Maintains work area and lobby in neat and orderly manner.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) plan with employer match
• Long-term and short-term disability
• Employee Assistance Programs (EAP)
• Paid Time Off (PTO)
• Extended Medical Benefits (EMB)
• Opportunities for continuing education and professional growth
• Mileage reimbursement when applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED