Receptionist & Donations Scheduler (9081)

The Salvation Army•Jackson, MS

10h

About The Position

The Receptionist & Donations Scheduler answers and routes telephone calls, welcomes visitors and clients, shares general information about The Salvation Army’s operations and services, and performs routine clerical work such as data entry and filing. The role also receives and receipts deliveries and donations, records donation pickup tickets, and plans and schedules route assignments for truck drivers. The position is full-time, Monday through Friday, from 8:30 a.m. to 4:30 p.m., with benefits. It includes assisting callers and visitors, coordinating donation pickups, maintaining accurate pickup information, and communicating with donors and truck drivers about schedules and changes.

Requirements

High school diploma or GED.
Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities and experience working in a business with dispatcher responsibilities; alternatively, an equivalent combination of training and experience providing the necessary knowledge, skills, and abilities.

Responsibilities

Answer telephone calls courteously, transfer callers to the appropriate destination, answer questions, and provide accurate information.
Record complete messages and distribute them promptly and accurately by telephone or email.
Greet and announce visitors courteously; answer questions and provide instructions, referrals, and assistance.
Screen sales representatives soliciting The Salvation Army.
Receive and assist people requesting social service assistance and locate appropriate personnel to help visitors.
Notify appropriate individuals when visitors or clients arrive; ensure visitors and clients sign in; retain and organize sign-in sheets.
Assist with data entry, vendor notifications, and filing projects.
Receive donations and prepare receipts; notify appropriate individuals of arriving items by telephone or email.
Schedule truck pickup appointments, record complete pickup tickets, and distribute tickets accurately and promptly.
Record and update pickup information, ensuring its accuracy and completeness.
Assist truck drivers with addresses, locations, schedule times, rescheduling, and calls to donors.
Contact donors about pickup problems, reschedule pickups when needed, and respond to and attempt to resolve donor complaints.
Plan and schedule route assignments for truck drivers.